Senior Change Management Lead

About the Role

Texas Capital is seeking a seasoned change management leader to develop and execute enterprise-level strategies aligned with organizational goals. This role focuses on driving adoption of sales transformation initiatives, CRM platforms, and business process improvements across the bank. The ideal candidate will serve as a liaison between frontline operations and senior leadership, ensuring successful organizational transitions and building long-lasting relationships.

Responsibilities

• Develop and execute enterprise-level change management strategies aligned with organizational goals
• Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies
• Design comprehensive change management plans encompassing communication, training, coaching, and resistance management
• Serve as the primary liaison between frontline operations and senior leadership
• Develop and deliver strategic communication campaigns for diverse stakeholder groups
• Lead workshops, training programs, and executive coaching sessions to build change leadership capability
• Mentor and coach senior leaders and managers through organizational transitions
• Partner with cross-functional teams to integrate change management activities into project timelines
• Monitor change adoption metrics and program effectiveness
• Identify emerging risks and resistance patterns, developing proactive mitigation strategies
• Stay current with industry best practices and emerging change management methodologies
• Build and maintain a centralized change management resource repository

Qualifications

• Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
• 7–10 years of experience in enterprise change management, with focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
• Proven experience driving successful adoption of complex business systems and processes
• Deep familiarity with banking industry operations, sales processes, and regulatory considerations
• Demonstrated expertise in developing and executing change management strategies
• Advanced proficiency in creating strategic communications and change narratives
• Expert-level knowledge of change management methodologies and frameworks
• Advanced proficiency in Microsoft Office Suite and change management software platforms
• Strong data analytics capabilities
• Proven track record of coaching and developing leaders
• Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams

Skills

• Strategic Change Leadership
• Stakeholder Management & Influence
• Organizational Psychology & Change Adoption
• Communication & Executive Presence
• Cross-Functional Collaboration
• Project & Program Management
• Data-Driven Decision Making
• Coaching & Leadership Development
• CRM & Technology Adoption
• Sales Process & Revenue Enablement
• Resilience & Adaptability
• Business Acumen & Industry Knowledge

Preferred Qualifications

• Degree in Business Administration, Organizational Development, or related field
• Salesforce CRM implementation or adoption experience
• Experience with change management tools and platforms (e.g., Prosci, AIM)
• Background in sales operations or sales enablement
• Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
• Experience working with distributed or remote teams
• Knowledge of data analytics tools (Power BI, Tableau)

Success Metrics

• Successful adoption rates of transformation initiatives (measured 90+ days post-implementation)
• Reduction in change-related resistance and employee attrition during transition periods
• Timely completion of change management plans aligned with project milestones
• Stakeholder satisfaction scores on change communication and support effectiveness
• Development of change leadership capability among mentored leaders (360-degree feedback improvements)
• Contribution to revenue growth and operational efficiency targets through successful change execution
• Continuous improvement in organizational change readiness and change management maturity scores

Benefits

Texas Capital provides a variety of benefits to colleagues, including:

• Health insurance coverage
• Wellness program
• Fertility and family building aids
• Life and disability insurance
• Retirement savings plans with a generous 401K match
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Texas Capital is an Equal Opportunity Employer.