Senior Change Manager

About Switch At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Senior Change Manager As Senior Change Manager, you modernize and scale Switch’s change enablement program across data center operations. You shift the model from centralized and manual to decentralized and risk-based. You define standards, enable teams to execute changes safely, and ensure changes are auditable and repeatable. Your work improves reliability, throughput, and operational discipline across the enterprise. You partner with Operations, Engineering, Network, Facilities, Security, enterprise applications, and clients to align change governance with real-world constraints. What You’ll Do Lead the transition to a decentralized, asynchronous change enablement modelDefine and maintain policies for Standard, Normal, and Emergency changesEstablish decision rights, escalation paths, and exception handling processesDesign and implement a risk-based framework with clear controls and go or no-go criteriaDevelop and maintain program documentation including MOP and SOP standards, templates, and checklistsBuild and maintain a standard change catalog for repeatable, low-risk activitiesFacilitate review and approval processes for higher-risk or cross-domain changesMonitor adherence to change controls and address gaps or repeat issuesPartner with cross-functional stakeholders to align maintenance windows and dependenciesTrack and report program metrics such as change success rate, emergency rate, lead time, and complianceEnsure audit-ready documentation and evidence trails for all changesParticipate in post-change and post-incident reviews and translate lessons into updated standardsDeliver training, office hours, and ongoing reinforcement to support adoptionComplete required background checks and drug screenings for customer-specific deployments What We’re Looking For You balance operational speed with risk control and reliabilityYou make structured, written decisions that enable asynchronous collaborationYou influence teams without relying on direct authorityYou translate complex risk into clear, practical controlsYou hold standards consistently while remaining pragmaticYou use data to improve processes and close gapsYou communicate clearly and directly with technical and non-technical stakeholders Required What You’ll Bring 5+ years of experience in data center or critical operations environments5+ years of experience in change management or change enablement programsStrong working knowledge of ITIL change practices, including Standard, Normal, and Emergency modelsExperience designing governance frameworks and audit-ready controlsExperience working with infrastructure changes including power, cooling, network, hardware, and cablingExperience writing clear, enforceable policies and operational proceduresStrong written communication skills for structured, written-first decision makingProficiency with Microsoft Office tools including Outlook, Word, Excel, and PowerPoint Preferred ITIL certificationBachelor’s degree in a related fieldExperience implementing decentralized or distributed governance models Physical And Work Requirements Ability to sit, stand, walk, and operate standard business equipmentAbility to lift up to 10 pounds regularly and up to 100 pounds occasionallyAbility to comply with required personal protective equipment when working in operational areas If you meet most of these qualifications, we encourage you to apply. Why Switch? A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together. 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We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law. Accommodations Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact careers@switch.com. Switch also considers qualified applicants with criminal histories in accordance with applicable law. Recruitment Agencies Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.