Senior Change Manager

Position Summary

The Senior Change Manager leads GT’s people-side change strategy for firmwide business, technology, digital learning, and AI initiatives. Reporting directly to the Director of Digital Learning and Change, this role designs and governs practical change approaches that help attorneys and professional staff understand, adopt, and sustain new ways of working.

Key Responsibilities

• Lead GT’s enterprise change management approach for AI, digital learning, technology adoption, operational improvement, and business transformation initiatives.
• Translate complex AI and technology initiatives into clear change strategies, stakeholder engagement plans, communications, readiness activities, and adoption roadmaps.
• Provide direct leadership, coaching, prioritization, and oversight to the Change Manager, ensuring consistent execution, documentation, and high-quality stakeholder support.
• Partner with executive sponsors, project leaders, Innovation/Technology, Professional Development, Talent Services, and other Shared Services teams to align sponsorship, messaging, training, and adoption outcomes.
• Lead change impact assessments, readiness evaluations, stakeholder analyses, resistance management plans, and sustainment strategies for firmwide AI and technology initiatives.
• Oversee communication and engagement strategies that build awareness, understanding, confidence, and behavior change for attorneys, professional staff, and leaders.
• Collaborate with learning teams to align training, enablement resources, AI fluency programs, office-based champion efforts, and reinforcement activities with business objectives.
• Develop and standardize GT change management methodologies, tools, templates, playbooks, and best practices that can scale across practices, offices, and business functions.
• Manage a portfolio of concurrent change initiatives, balancing strategic priorities, stakeholder needs, and operational execution.

Qualifications

• Strong executive presence with the ability to advise leaders, influence decisions, and build trust across diverse stakeholder groups.
• Exceptional writing, facilitation, presentation, and stakeholder engagement skills, including the ability to simplify technical or AI-related concepts for broad audiences.
• Strong analytical skills with experience using adoption, utilization, readiness, and feedback data to guide decisions and demonstrate impact.
• Practical understanding of organizational behavior, resistance management, communications strategy, adult learning, and sustained behavior change.
• Bachelor’s degree in Business, Organizational Development, Human Resources, Communications, Learning, or a related field; advanced degree preferred.
• 8–10+ years of progressive experience leading organizational change, enterprise adoption, transformation, communications, or digital enablement initiatives; professional services or legal industry experience strongly preferred.
• Experience managing, coaching, or leading change management professionals or cross-functional project teams.
• Change management certification or deep practical experience with frameworks such as Prosci, ADKAR, Kotter, or equivalent methodologies preferred.
• Technology proficiency with Windows-based software and Microsoft Office Suite, including Word, Excel and Outlook.
• Demonstrated experience supporting large-scale technology and digital transformation.
• Experience using firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support professional and managerial work, applying judgment to validate outputs and maintain accountability for final deliverables.
• Models and promotes responsible AI use, including the adoption of emerging AI technologies, emphasizing privacy, confidentiality, and appropriate human oversight.