Senior Change Manager

About the role

You will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies.

Responsibilities

• Lead change management and operational readiness activities aligned with project timelines and business priorities
• Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans
• Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance
• Support implementation stabilization during rollout and Hypercare periods
• Develop and maintain West Fraser’s enterprise Organizational Change Management methodology, standards, templates, and governance processes
• Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement
• Build change capability through coaching, training, and mentoring project managers and business leaders
• Develop communication strategies for major technology and business transformation initiatives
• Oversee training materials, job aids, user guides, and adoption resources
• Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events
• Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities
• Support leaders in communicating operational changes and reinforcing implementation expectations
• Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities
• Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early
• Surface risks with clear context, business impacts, and recommended actions
• Align with project leadership and senior advisors on escalation and mitigation for high-impact risks
• Monitor implementation and readiness activities to identify where additional support or intervention may be needed
• Provide concise, insight-driven updates on operational impacts, risks, and implementation status
• Independently manage change and readiness activities across multiple concurrent initiatives
• Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies
• Maintain visibility across projects to identify overlap, competing priorities, and resource constraints
• Move work forward, remove barriers, and adjust priorities as delivery needs evolve
• Support consistent implementation approaches, readiness practices, and communication standards across projects

Requirements

Proven ability to independently lead change management and readiness activities across multiple concurrent projects

Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies

Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences

Experience identifying risks, dependencies, and execution gaps early and recommending practical actions

Experience supporting implementation, stabilization, and operational transition activities

Strong written and verbal communication skills, including concise executive-level updates

Experience in structured governance, audit, or control-focused environments considered an asset

Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset

Experience 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline

Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations

Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred

Demonstrated success managing multiple complex initiatives simultaneously

Certifications (Preferred): Prosci Change Management Certification, PMP Certification, Certified Scrum Master (CSM) or Agile certification, ITIL Foundation certification