Scheduling and Patient Services - General Pediatrics, Albany

Department/Unit: HBD - General Pediatrics
Work Shift: Day (United States of America)

Pay

Salary Range: $46,215.00 - $60,080.00

Responsibilities

• Assist all patients that report to the front check-in desk.
• Greet patients in a prompt, courteous, and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attending appointment, collect patient co-pays, and other duties as assigned at the time of patient check-in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow-up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Convey a professional image by adhering to the established dress code.
• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling, and insurance information.
• Prepares patient disability and out-of-work/school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Ability to work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their department's expectations and role.
• Represents Albany Med and supports the ideals and principles of their department, the Practice, the Hospital, and the Center.
• Exemplify Albany Med CARES guiding principles.
• Champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Requirements

• High School Diploma/G.E.D. - required
• 2-3 years of office experience, or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalate issues as needed
• Strong teamwork skills and work ethic

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely