Patient Scheduling

Responsibilities

• Makes and takes calls with courtesy and compassion, and informs patients of visit requirements.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Explains financial requirements to the patients or responsible parties.
• Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

Requirements

• Genuinely enjoys people
• Ability to handle extensive phone work
• Knowledge of customer service principles and techniques
• Ability and desire to learn medical terminology
• Knowledge of basic math and modern office procedures
• Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency, and without taking offense
• Ability to analyze situations and respond appropriately
• Must possess the physical and mental abilities to perform the tasks normally associated with a service representative that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests

Qualifications

• High School Diploma or equivalent
• Three years of experience in a customer service role

Skills

• Medical Translation Spanish Certification (CHI or CMI)

Benefits

• Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Pay

• Competitive pay

Schedule

• Not specified