Patient Intake Scheduling

Responsibilities

• Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
• Collections and enters patient intake information into the appropriate area of practice management system with accurate information.
• Refers patients to the appropriate staff, according to patient request per established protocols, i.e. triage, medical records, patient care coordinators.
• Utilizes practice management system to schedule appointments according to established protocols.
• Participates in internal education opportunities relevant to the contact center and customer service environment;
• Attends/completes all assigned training through Health Stream and other resources as required.
• Maintains compliance with Shawnee Health Service and department benchmarks and or quality indicators as monitored through audits and or recordings.
• Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage.

Requirements

• Mandatory - High School Diploma or equivalent
• Full-time employee benefits include:
• 12 vacation days earned in the first year
• 11 paid personal days/holidays per calendar year
• 6 sick days earned per year
• Retirement plan with 3% company contribution after becoming eligible in the plan (a matching contribution by the employee is not required to receive this benefit).
• Additional profit-sharing contributions to the retirement plan are possible.
• Employee deferrals to the 401(k) and Roth plan available
• Health and dental insurance with employer contribution
• $50,000 in life insurance at no cost to the employee
• Company provided long-term disability insurance at no cost to the employee
• Other supplemental insurance policies available for purchase by the employee