Salesforce Administrator I

About the role

Enterprise Software Administrator The Salesforce Administrator I supports the administration, enhancement, and ongoing success of the university's Salesforce platform. Working alongside a team of Salesforce-certified professionals, this role helps configure solutions, support users, improve business processes, and maintain a secure and reliable CRM environment. This position is ideal for an early-career technology professional looking to grow a career in Salesforce administration. Candidates should possess at least some hands-on experience with Salesforce through professional work, internships, academic projects, certifications, Trailhead learning, volunteer work, or equivalent experience. The successful candidate will have strong analytical and communication skills, a customer-focused mindset, and a desire to learn while contributing to meaningful initiatives that support students, faculty, and staff.

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports,