Salesforce Administrator I

Duties And Responsibilities

• Support day-to-day administration of the Salesforce platform, with primary focus on Service Cloud and Salesforce Field Service, while assisting with related Sales Cloud, Experience Cloud, Salesforce CPQ, and Marketing Cloud Account Engagement needs as assigned.
• Assist with configuration and maintenance of Salesforce features including fields, page layouts, Lightning record pages, flows, validation rules, approval processes, assignment rules, permission sets, reports and dashboards.
• Triage Salesforce user support requests, investigate issues, document findings, resolve routine items and escalate complex issues to senior administrators, developers, or external partners as needed.
• Support Service Cloud and Field Service processes including Case Management, Work orders, knowledge, Work Orders, Service Appointments and mobile field service functionality.
• Affiliate with business users, service leaders, dispatch, field operations, Salesforce administrators, analysts, and development partners to understand needs, document requirements, and support process improvements.
• Support testing, documentation, and deployment readiness for Salesforce enhancements, releases, and business process changes.
• Continue building Salesforce knowledge through hands-on configuration, Trailhead, certification study, release-note review, and participation in platform improvement initiatives.

Competencies (Skills, Knowledge And Abilities)

• Salesforce Administrator Certification preferred; candidates actively pursuing certification or demonstrating meaningful Trailhead progress will be considered.
• Certification reimbursement eligibility.
• Foundational hands-on experience with Salesforce configuration, reporting, dashboards, user support, data quality, flows, permission sets, and issue troubleshooting preferred.
• Comfortable working both independently and as part of a team, with guidance from senior team members.
• Strong analytical, troubleshooting, communication, and documentation skills.
• Ability to work with business users to understand issues, ask clarifying questions, and translate needs into documented requirements.
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and process-mapping tools.

Education And Experience

• Bachelor’s degree in business, Information Systems, Computer Science, or equivalent combination of education and experience preferred.
• Approximately 3 years of hands-on Salesforce administration experience preferred, including exposure to configuration, user support, reporting, data quality, and business process support.
• Candidates with less experience may be considered if they demonstrate strong Salesforce aptitude, Trailhead progress, certification pursuit, hands-on project experience, and a high level of curiosity, ownership, and drive.
• Foundational understanding of Salesforce administration concepts, including users, profiles, permission sets, objects, fields, page layouts, reports, dashboards, flows, and data quality.