Salesforce Administrator I/II

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no summarizing away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Equal Opportunity Employer" etc. Also remove "Physical Requirements"? Not listed as a heading we can use; but we could include under Requirements? The instruction says use headings only for those listed; we can still include other content under appropriate headings like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could go under Requirements or Qualifications? Probably under Requirements. We'll need to extract content. Let's parse the posting. Summary Job Description: description of responsibilities. Essential Accountabilities Level I: list of duties. Level II: additional duties. Minimum Qualifications: includes multiple levels. We need to produce sections: - About the role: maybe a brief summary from Summary Job Description? Could be considered "About the role". We'll include that. - Responsibilities: combine Level I and Level II accountabilities. - Requirements: maybe Minimum Qualifications (including education, experience, certifications). Also Physical Requirements. - Qualifications: maybe separate? The instruction lists Qualifications as a possible heading. Could separate Minimum Qualifications vs Preferred? But we have only Minimum Qualifications and Level II qualifications. Could combine under Qualifications. - Skills: maybe list of skills like knowledge of Salesforce, healthcare, etc. - Benefits: mention total rewards package: group health/dental insurance, retirement plan, wellness program, paid time away, paid holidays, remote work possibility. - Pay: compensation ranges given. - Schedule: not mentioned explicitly; maybe regular and reliable attendance expected; but not specific schedule. Could omit Schedule section if no specific content. We must not create sections with filler like "not specified". So if schedule not given, omit. We must preserve ALL substantive information; do not invent or summarize away detail. That means we need to keep the details, not just summarize. But we can keep them as list items under sections. Must not omit any substantive info. That's a lot. We need to include all details from the posting, but we can format them as lists under appropriate headings. Must not omit any. Thus we need to extract each bullet point from the text and place under appropriate heading. Let's list all substantive content: From Summary Job Description: - Managing day-to-day operations - Configuring Salesforce to fit company's needs - Creating and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions specific to provider lifecycle management (PLM) experience. - Understanding business operations and strategy, analytical capabilities to translate business needs into system solutions. - Managing and developing salesforce.com platform to meet provider network engagement's business needs. - Ensuring stability and scalability of system. - Designing and implementing new features. - Offering support and training to users. Essential Accountabilities Level I: - Collaborates with provider network leaders and their teams, Salesforce & Product Owner, to understand business strategy/priority, determines and executes solutions. - Manage and maintain company's Salesforce CRM, including user setup, profiles, roles, and teams, customization of objects, fields, record types, page layouts, and validations. - Responsible for system configuration fields, tables, modules and databases required to support accurate processing. - Creates and maintains reports, dashboards, list views, and automation solutions. - Develop reports, dashboards, and processes to continuously monitor data quality and integrity. - Works within Agile project methodology and framework. - Creates and maintains documentation. Document system configuration and administrative processes. - Creates and executes unit test cases for testing and workplan management. - Creates individual work plans for projects and workplan management. - Researches, analyzes, and configures to resolve system issues within scope of Salesforce and aligned systems. - Communicates with team members and business partners to ensure timely and appropriate resolution to reported configuration issues and enhancements. - Accountable for complete development cycle for development activities from requirements analysis through implementation, ensuring all system changes are defect-free prior to implementation. - Manage daily functions of the salesforce.com platform. - Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing. - Create and manage custom fields, objects, records, layouts, list views, workflows, and approval processes. - Provide support to users and train new end users on the Salesforce system. - Create and maintain user roles, profiles, and hierarchies. - Interact regularly with business units to understand business needs and translate them into functional and technical requirements. - Evaluate, install, and manage Salesforce updates and add-ons. - Assist in evaluation of new business systems software and processes. - Work with management to identify new and creative opportunities to leverage Salesforce to support additional business processes or functions. - Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements. - Assist in evaluation and installation of AppExchange tools for feasibility and impact. - Consistently demonstrates high standards of integrity by supporting Lifetime Healthcare Companies’ mission and values, adhering to Corporate Code of Conduct, and leading to Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities): - Provides business rules configuration input to development projects, including but not limited to development of interfaces and extensions. - Participates in development of tools and processes to improve efficiency of configuration build and maintenance activities. - Articulates and concisely communicates with Senior Management, presenting recommendations and statuses. - Audits configuration changes made by others before migration into production as needed. - Directs ongoing systems configuration changes and new configuration requirements. - Develops strategies to meet goals and translates those strategies into specific action plans. Minimum Qualifications: NOTE about levels: we can keep that as description. All Levels: - Minimum two (2) years related work experience required (e.g.: configuration experience on a health insurance platform/application). - Bachelor's degree in Computer Science, Information Technology or relevant field. - In lieu of a degree, six (6) years of related work experience required. - Prior experience in a technical role supporting provider networks strongly preferred. - Proven work experience as a Salesforce administrator. - Salesforce Administrator Certification (ADM 201) required. - Advanced knowledge of Salesforce CRM platforms. - Experience in setting up and managing user profiles, roles, and permission sets in Salesforce. - Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations required. - Working knowledge of the healthcare industry. - Demonstrated ability to partner with cross-functional teams, diverse groups and individuals to achieve common goals, make clear and consistent decisions using information from multiple sources. - Demonstrated ability to take initiative and drive towards desired outcome in a timely manner. - Knowledge of system development life cycle activities. - Working knowledge of structured analysis and design, unit testing and data gathering techniques. - Strong process orientation and critical thinking skills. Level II (in Addition To Level II Qualifications) (note heading weird): Actually says "Level II (in Addition To Level II Qualifications)" maybe a typo; but content: - Minimum of five years of related work experience required. - Salesforce Platform App Builder Certification preferred. - Advance understanding of the health insurance industry, preferably in provider network. - Ability to design and configure all controls necessary to support Salesforce system. - Demonstrated ability to assign relevance and risk to a series of planned events at an individual, department, or enterprise level against a specific outcome. - Demonstrated ability to train and mentor. - Proven ability to identify root causes of business and/or workflow problems and determine innovative sources for solutions and opportunities. - In-depth knowledge of system development life cycle activities. - Specific knowledge/experience of Health Plan systems life cycle activities preferred. - Demonstrated ability to facilitate effective presentations to front line management staff. - Proven ability to make decisions with ambiguous information. - Exceptional organizational skills including the ability to manage large projects and work across multiple locations. Physical Requirements: - Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. - Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. - Ability to work in a home office for continuous periods of time for business continuity. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed. Compensation Range(s): - Level I: Grade E4: Minimum $65,346 - Maximum $117,622 - Level II: Grade E5: Minimum $71,880 - Maximum $129,384 - The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. - The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. - Please note: The opportunity for remote work may be possible for all jobs posted by the Univera Healthcare Talent Acquisition team. This decision is made on a case-by-case basis. EEO statement etc to remove. We must not include boilerplate like Equal Opportunity Employer etc. Now we need to map to headings. Possible sections: - About the role: could be the Summary Job Description paragraph (first paragraph). We'll include that as

. - Responsibilities: combine Essential Accountabilities Level I and Level II (the duties). We'll list as

• each duty. - Requirements: could include Minimum Qualifications (education, experience, certifications) plus Physical Requirements. We'll separate maybe Requirements and Qualifications? But we have both headings. We could put education/experience/certifications under Requirements, and skills/knowledge under Qualifications? Or we could put all under Qualifications. The instruction says we can use those headings; we need to decide. Better: Use Requirements for mandatory qualifications (education, experience, certifications, physical). Use Qualifications for preferred qualifications, skills, knowledge, abilities. Use Skills for specific technical skills? Might be overlapping. But we must not create sections with filler. So we need to ensure each heading has substantive content. Let's define: - About the role: summary paragraph. - Responsibilities: list of duties (Level I + Level II). - Requirements: Minimum two years experience, degree or equivalent, Salesforce Admin Cert, etc. Also Physical Requirements. - Qualifications: Preferred qualifications: prior experience in technical role supporting provider networks, advanced knowledge of Salesforce CRM, experience setting up profiles, etc., working knowledge of healthcare industry, ability to partner cross-functional, initiative, SDLC knowledge, structured analysis, process orientation, critical thinking, etc. Also Level II preferred: 5 years experience, Platform App Builder Cert, advanced health insurance understanding, ability to design controls, assign relevance/risk, train/mentor, root cause analysis, in-depth SDLC, Health Plan systems life cycle, presentation skills, decision making with ambiguous info, organizational skills. - Skills: maybe list of specific technical skills: Salesforce configuration, custom fields, objects, reports, dashboards, workflows, approval processes, user roles/profiles, data quality monitoring, Agile, documentation, unit testing, database maintenance, AppExchange evaluation, etc. But many of these are already in responsibilities/qualifications. Might be redundant but we can still include if we want. However we must not invent or summarize away detail; we can include them as part of Qualifications or Responsibilities. To avoid duplication, maybe we skip Skills section and put those details under Qualifications. - Benefits: mention total rewards package: group health/dental insurance, retirement plan, wellness program, paid time away, paid holidays, remote work possibility. - Pay: compensation ranges. - Schedule: