Salesforce Administrator II

Essential Job Duties

• Provide day-to-day end user support of Salesforce.com including providing best practices and tips on Salesforce usage (training and documentation as necessary)
• Perform administrator functions in Lightning such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management
• Manage and customize dashboards, reports, forms templates, page layouts, flows, and approvals, create and maintain custom objects, object relationships, standard and custom fields
• Integrate, manage and maintain third party apps and make recommendations on tools that will provide better user experience and efficiency
• Stay current with Salesforce releases and corresponding documentation and provide new functionality and solutions as needed — including actively tracking and evaluating new AI-powered features as Salesforce continues to expand its Einstein and Agentforce capabilities
• Contribute to strategic and impactful projects (including project meetings, research, scoping time, documentation, building flows in Lucidcharts, etc.)
• Plan sprints in Wrike to work towards continuous improvement and organization of work
• Leverage AI tools and automation to improve efficiency, reduce manual effort, and enhance the Salesforce experience for internal stakeholders

What You Need to Get the Job Done

• Required: Salesforce Administrator Certification; Preferred: Salesforce Certified Platform Administrator II
• Additional certifications: Salesforce AI Associate or AI Specialist Certification, Salesforce Platform App Builder
• Experience: 3-5 years in a Salesforce Admin capacity
• Skills: Salesforce Flow Builder, intermediate logic skills, working knowledge of Salesforce Einstein AI features, comfort using AI tools, solid understanding of Salesforce DevOps concepts, experience with Agile/Scrum methodology, strong time management and prioritization skills, proficient in data management and manipulation using Excel or Google Sheets, experience with Salesforce data tools, ability to communicate technical info to both technical and non-technical audiences, intermediate business analysis skills, hands-on experience with Salesforce Einstein AI features, ability to lead and drive projects, experience with Salesforce Experience Cloud, particularly building and managing partner or customer-facing portals and communities

What Will Make Us REALLY Love You

• Extreme knowledge of the inner workings of Salesforce
• The ability to turn almost any idea into a working product with little oversight
• Experience leading and driving projects
• The ability to communicate technical info to both technical and non-technical audiences (written and verbally)
• Intermediate business analysis skills - looking at processes and how data flows, understanding the business value of decisions
• Hands-on experience with Salesforce Einstein AI features (Einstein Analytics, Einstein GPT, Agentforce, or similar)
• The ability to proactively seek out new AI tools and capabilities
• Some developer-level exposure to Salesforce — reading and troubleshooting Apex triggers, classes, and Lightning Web Components
• Experience with Salesforce Experience Cloud — particularly building and managing partner or customer-facing portals and communities

About Us

We are building a people intelligence platform that transforms HR and sets people free to do great work! We are a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.