Salesforce Administrator II

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year by deploying a suite of software solutions to millions of customers every day—customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.

We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Seattle, WA; Springfield, MO; and Bangalore, India.

About the role

The Salesforce Administrator II will be responsible for managing and optimizing our Salesforce platform by leading project initiatives, enhancements, and assisting with troubleshooting end-user issues. Your primary goal will be to ensure that our CRM instance is configured, customized, and optimized to meet the evolving needs of our stakeholders, drive operational efficiency, and enhance overall system performance. This role requires a strong understanding of advanced Salesforce functionality, excellent problem-solving skills, and the ability to collaborate effectively with teammates and various stakeholders.

• Increased adoption and impact of key Salesforce features
• Reduced delivery time for high-priority features and enhancements
• High satisfaction from stakeholders through responsive partnership
• Clean, reliable CRM data that supports decision-making
• Scalable solutions that contribute to measurable business outcomes
• Knowledge-sharing and collaboration that elevates platform practices across teams

Responsibilities

• Collaborate with product managers, engineers, and business stakeholders to gather, analyze, and document business needs and translate them into technical requirements and Salesforce solutions that drive business outcomes
• Configure and optimize Salesforce to meet business requirements, including but not limited to: user management, security settings, flows, approval processes, data management, Salesforce CPQ and Billing configurations
• Manage platform-level initiatives to improve data quality, system performance, and process automation at scale
• Collaborate with stakeholders, IT, and engineering teams to ensure seamless integrations and data flow between CRM and key business systems (e.g. LeanData, Dialpad, Own, DataLoader, LinkedIn Navigator, VSCode)
• Monitor system health and proactively identify opportunities to streamline operations and reduce technical debt
• Contribute to testing, release planning, and documentation, ensuring change management processes are followed and stakeholders are prepared
• Contribute to a culture of continuous learning, experimentation, and platform stewardship

Requirements

• 3+ years of hands-on Salesforce administration experience with Sales Cloud, CPQ, and Billing
• Proven success working on complex CRM initiatives and partnering across teams in a product-led environment
• Strong skills in Salesforce Sales Cloud configuration: flows, custom objects, validation rules, user roles/security, dashboards, etc.
• Proficient with Salesforce data tools and architecture: Data Loader, SOQL, data quality best practices
• Understanding of the full sales lifecycle and lead-to-quote workflows with knowledge in CPQ and Billing configurations (e.g. product catalog, pricing rules, discount schedules, approval workflows, billing rules, revenue recognition rules)
• Excellent communication and collaboration skills, able to bridge business needs and technical execution
• Self-starter mindset with strong organizational and time management skills with a great attention to detail
• Curiosity and a drive to learn and evolve

Qualifications

• Salesforce certifications preferred: Administrator, Advanced Administrator, Sales Cloud Consultant, Business Analyst, or Platform App Builder

Skills

• Experience with Service Cloud, CRM Analytics, or Apex/Visualforce
• Familiarity with DevOps/CI-CD pipelines (e.g. GitHub Actions), Agile methodologies, and release planning
• Salesforce CPQ Administrator, Service Cloud Consultant

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible Vacation Time (FVT)
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Referral and Internal Recognition programs
• Wellness programs
• Free TriMet transit pass (Beaverton Office)
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

Pay

For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $88,000.00 - $116,000.00 + target bonus.