Sales Training Manager

Principal Duties Responsibilities

• Leads development and execution of sales training programs that support the growth of the MIS Division, with a specific focus on Laparoscopic MIS Surgery.
• Designs and delivers onboarding, foundational, and advanced training curricula for sales representatives, agents, and internal partners across product knowledge, clinical applications, procedural understanding, and selling skills.
• PARTNERS WITH MARKETING, SALES LEADERSHIP, MEDICAL AFFAIRS, CLINICAL TEAMS, AND OTHER CROSS-FUNCTIONAL STAKEHOLDERS TO ENSURE TRAINING CONTENT REFLECTS MARKET STRATEGY, CUSTOMER NEEDS, AND COMMERCIAL PRIORITIES.
• Collaborates with local, regional, and global counterparts to align training programs, share best practices, and adapt global content for regional market needs.
• BUILDS FOUNDATIONAL CAPABILITIES FOR LAPAROSCOPIC MIS SURGERY BY ESTABLISHING STANDARDIZED LEARNING PATHWAYS, CORE CERTIFICATIONS, FIELD COACHING TOOLS, AND TRAINING RESOURCES.
• PREPARES AND FACILITATES INSTRUCTOR-LED, VIRTUAL, AND FIELD-BASED TRAINING PROGRAMS BY IDENTIFYING LEARNING OBJECTIVES, SELECTING APPROPRIATE METHODOLOGIES, AND MEASURING LEARNER OUTCOMES.
• SUPPORTS SALES FORCE EFFECTIVENESS THROUGH FIELD COACHING, CO-TRAVEL, AND COLLABORATION WITH REGIONAL SALES LEADERS TO REINFORCE CAPABILITY DEVELOPMENT AND DRIVE PERFORMANCE.
• IDENTIFIES EMERGING MARKET TRENDS, COMPETITIVE DEVELOPMENTS, AND ADVANCES IN LAPAROSCOPIC SURGERY TO UPDATE TRAINING PROGRAMS AND MAINTAIN COMMERCIAL RELEVANCE.
• EVALUATES TRAINING EFFECTIVENESS THROUGH ASSESSMENTS, CERTIFICATION, FIELD FEEDBACK, AND PERFORMANCE METRICS, AND RECOMMENDS ENHANCEMENTS TO IMPROVE LEARNING TRANSFER AND BUSINESS IMPACT.
• COORDINATES CUSTOMER-FACING EDUCATION AND INSERVICE TRAINING NEEDS IN PARTNERSHIP WITH INTERNAL STAKEHOLDERS, ACTING AS A PROJECT LEADER WHEN NEEDED.
• DEVELOPS AND MAINTAINS TRAINING MATERIALS ACROSS MULTIPLE FORMATS, INCLUDING PRESENTATIONS, FACILITATOR GUIDES, DIGITAL LEARNING MODULES, VIDEOS, JOB AIDS, AND RESOURCE MANUALS.
• ENSURES TRAINING PROGRAMS INCORPORATE APPLICABLE COMPANY POLICIES, QUALITY STANDARDS, AND REGULATORY REQUIREMENTS, INCLUDING ISO AND FDA EXPECTATIONS AS APPLICABLE.
• RECORDS AND TRACKS ATTENDANCE, TRAINING COMPLETION, AND CERTIFICATION PROGRESS FOR NEW HIRE AND ONGOING DEVELOPMENT PROGRAMS.
• MAY PROVIDE DIRECTION, COORDINATION, OR MENTORSHIP TO FIELD TRAINERS OR SUBJECT MATTER EXPERTS SUPPORTING MIS TRAINING INITIATIVES.
• PERFORMS OTHER DUTIES, STRATEGIC INITIATIVES, AND SPECIAL PROJECTS AS ASSIGNED IN SUPPORT OF THE MIS DIVISION.

Education/Experience

• Requires a BA/BS degree in business, marketing, life sciences, nursing, biology, physiology, or a related field.
• Requires 5+ years of relevant experience in the medical device industry, including commercial training, sales enablement, clinical education, marketing, sales, or a related field-based commercial role.
• Requires demonstrated real-world experience supporting surgical or procedural-based products, preferably within laparoscopic surgery, minimally invasive surgery, or adjacent operating room environments.
• Demonstrated ability to collaborate effectively with local, regional, and global counterparts in a matrixed organization is required.
• Experience designing and delivering adult learning programs, coaching field teams, and translating complex clinical and technical concepts into practical commercial training is strongly preferred.

Secondary or Peripheral Job Functions

• MUST BE ABLE TO TRAVEL DOMESTICALLY AND INTERNATIONALLY BY AIR AND CAR, AND WORK OCCASIONAL EVENINGS OR WEEKENDS AS BUSINESS NEEDS REQUIRE. MUST POSSESS A VALID GOVERNMENT-ISSUED DRIVER’S LICENSE AND PASSPORT.
• REQUIRES STRONG WRITTEN, PRESENTATION, FACILITATION, AND INTERPERSONAL COMMUNICATION SKILLS, WITH THE ABILITY TO ENGAGE EFFECTIVELY ACROSS COMMERCIAL, CLINICAL, AND CROSS-FUNCTIONAL TEAMS.
• REQUIRES PROFICIENCY IN STANDARD BUSINESS SOFTWARE AND LEARNING TOOLS, INCLUDING POWERPOINT, EXCEL, WORD, EMAIL PLATFORMS, AND LEARNING MANAGEMENT SYSTEMS; CRM AND SAP EXPERIENCE ARE PREFERRED.

Job Specifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.