Sales Lead - PT

About the role

The Sales Lead (SL) at Paper Source is responsible for creating memorable shopping experiences, executing visual merchandising and replenishment standards, and actively engaging with customers and team members.

Responsibilities

• Create memorable shopping experiences where customers look forward to returning due to the consistent, friendly, and informed service provided.
• Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable, and inviting presentation.
• Leverage key campaigns and services to actively sell and engage in conversation with every customer.
• Help develop employees by sharing knowledge and supporting their understanding of different areas in the store.
• Ensure efficient execution of store operations by directing work with timely management of receiving, returns, and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with the team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to the store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments—delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience, and all store operations, including asset protection (controlling shrink, expense, and payroll).

Requirements

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and the current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Qualifications

• Proven experience in a leadership role.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of retail operations and customer service principles.

Skills

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Leadership and mentoring abilities.
• Operational and managerial skills.
• Problem-solving and decision-making skills.

Benefits

• Employee Discount
• EAP (Employee Assistance Program)
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account
• Disability Benefits
• Life Insurance
• Tuition Reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Part-time schedule available.