Sales Lead - PT

About the role

The Sales Lead (SL) role at Paper Source is designed to inspire and engage customers while leading a dynamic team. You'll be responsible for creating memorable shopping experiences, managing visual merchandising, and supporting the growth of your team.

Responsibilities

• Create memorable shopping experiences by providing exceptional service and modeling best-selling behaviors.
• Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards.
• Leverage key campaigns and services to actively sell and engage with customers.
• Develop employees by sharing your knowledge and supporting their understanding of the store's operations.
• Direct work with timely management of receiving, returns, and other day-to-day processes, ensuring efficiency and minimizing shrinkage and expenses.
• Identify opportunities for continuous improvement and share insights with your team to enhance the store experience.
• Communicate effectively and collaboratively with the store team, giving honest and respectful feedback when necessary.
• Drive results during assigned Manager on Duty (MOD) segments, meeting the store's performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of employees and customers.
• Ensure compliance with company standards regarding safety, customer experience, and all store operations, including asset protection.
• Work on the selling floor, requiring physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and current cultural trends.
• Show solid operational knowledge to run the store.
• Proven experience in training employees.
• Show solid decision-making skills.
• Communicate effectively and work collaboratively with others.
• Be curious and continue to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Have a can-do attitude and be a team-player.
• Be well-organized and manage time efficiently.
• Be able to shift gears quickly, prioritize, and multitask in a fast-paced environment.
• Use good judgment when making decisions.
• Remain calm, cool, and collected when situations escalate.
• Take responsibility for own actions.
• Be open to feedback and use it to develop and grow.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in retail or a related field.
• Proven experience in training and mentoring employees.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Physical ability to perform the essential functions of the job, including prolonged standing, repetitive bending, lifting, and climbing.

Skills

• Excellent customer service skills.
• Knowledge of product/market and current cultural trends.
• Operational knowledge to run a store.
• Training and mentoring experience.
• Decision-making skills.
• Effective communication and collaboration abilities.

Benefits

• Part-time less than 20 hours per week: 1 hour of sick pay for every 40 hours worked, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
• Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
• Full-time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).