Sales Lead - PT

About the role

The Sales Lead (SL) position at Paper Source Brentwood is responsible for creating memorable shopping experiences, executing visual merchandising and replenishment standards, and actively selling and engaging with customers. The role also involves mentoring and supporting employees to develop their expertise.

Responsibilities

• Create memorable shopping experiences where customers look forward to returning due to the consistent, friendly, and informed service provided.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable, and inviting presentation.
• Leverage key campaigns and services to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge and supporting their understanding of the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns, and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience, and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Requirements

Qualifications include understanding and delivering excellent standards of service, growing knowledge of product/market and cultural trends, solid operational knowledge to run the store, proven experience training employees, solid decision-making skills, and proven ability to communicate effectively and work collaboratively.

Skills

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and the current cultural trends.
• Show solid operational knowledge to run the store.
• Show proven experience training employees.
• Show solid decision-making skills.
• Show proven ability to communicate effectively and work collaboratively.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively with others.
• Work collaboratively with and through others.
• Delegate effectively and works through others.
• Be curious and continue to develop deep knowledge about the industry.
• Support results through observation and development of store team.
• Enjoy working with people and value them.
• Have a can-do attitude and a team-player mindset.
• Be well-organized and manage time efficiently.
• Shift gears quickly, prioritize, and multitask in an ever-changing work environment.
• Use good judgment when making decisions.
• Remain calm, cool, and collected when situations escalate.
• Take responsibility for own actions.
• Be open to feedback and can reflect on this insight to develop and grow.

As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline , leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances, and will comply with all applicable laws.