Sales Lead - PT

About the role

The Sales Lead (SL) role at Paper Source is designed to drive exceptional customer experiences and operational excellence. You'll be responsible for creating memorable shopping experiences, executing visual merchandising and replenishment standards, and leading the store team to achieve sales goals.

Responsibilities

• Create memorable shopping experiences by providing consistent, friendly, and informed service.
• Execute flawless visual merchandising and replenishment standards to maintain a neat, tidy, and inviting store environment.
• Leverage key campaigns and services to actively engage customers and train employees.
• Develop employees by sharing knowledge and supporting their understanding of store operations.
• Ensure efficient store operations by managing receiving, returns, and other daily processes, while addressing issues like shrink and expenses.
• Identify and implement opportunities for continuous improvement in store operations.
• Communicate effectively and collaborate with the store team, giving honest and respectful feedback when necessary.
• Drive results during Manager on Duty (MOD) segments, meeting the store's performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the store safely, ensuring the safety of employees and customers.
• Comply with company standards regarding safety, customer experience, and all store operations, including asset protection.
• Work on the selling floor, performing physical activities such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

To succeed in this role, you should have a strong foundation in delivering excellent service, a deep understanding of the product and market, solid operational knowledge, proven experience in training employees, and solid decision-making skills. Effective communication and collaboration are also crucial, along with the ability to delegate and support results through observation and development of the store team.

Qualifications

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and cultural trends.
• Show solid operational knowledge to run the store.
• Proven experience in training employees.
• Show solid decision-making skills.
• Communicate effectively and work collaboratively.

Skills

• Excellent interpersonal and communication skills.
• Strong leadership and mentoring abilities.
• Ability to prioritize customer experience.
• Effective problem-solving and decision-making skills.
• Ability to work collaboratively and delegate effectively.
• Curiosity and willingness to learn about the industry.
• Positive attitude and can-do mindset.
• Organized and efficient time management.
• Ability to adapt to changing environments and priorities.
• Good judgment and emotional control.
• Responsibility and accountability for own actions.
• Openness to feedback and reflection.

Benefits

• Employee Discount
• EAP (Employee Assistance Program)
• Sick Pay
• Paid Time Off (including paid Maternity and Parental Leave, Company Paid Holidays)
• Transit
• 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account
• Disability Benefits
• Life Insurance
• Tuition Reimbursement

Pay

The hourly rate for this position starts at $18.00.

Schedule

Hours range from less than 20 to 30 hours per week, with flexible scheduling options available.