Sales Lead - PT

Location: Birmingham, Michigan 48009 (retail store)

About the role

As a Sales Lead (SL), you model great selling behaviors—you love selling our products and create an exceptional customer experience by sharing your knowledge with your team and customers. You lead the team and manage the store to achieve sales goals, operational excellence, and efficiencies. You mentor and support Customer Service Associates (CSAs), helping them develop expertise for successful careers at Paper Source.

Responsibilities

• Create memorable shopping experiences by providing consistent, friendly, and informed service, ensuring customers return.
• Maintain a vibrant store through flawless execution of visual merchandising and replenishment standards, keeping the store neat, tidy, and inviting.
• Leverage key campaigns and services (e.g., new item launches, promotions, enterprise orders) to actively engage and sell to every customer.
• Develop employees by sharing knowledge and supporting their understanding of different store areas.
• Ensure efficient store operations by managing receiving, returns, and day-to-day processes while addressing shrink and expense control.
• Identify opportunities for operational improvement and communicate them to your team and pod to enhance the store experience.
• Communicate effectively and collaboratively with the store team, providing honest and respectful feedback when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments to meet sales and performance targets.
• Lead merchandising and replenishment efforts during MOD periods.
• Open and close the store, ensuring the safety of employees and customers.
• Ensure compliance with company standards for safety, customer experience, and store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Understand and deliver excellent service standards.
• Grow knowledge of products, market trends, and cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Strong decision-making and communication skills.
• Ability to work collaboratively and delegate effectively.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively and work collaboratively with others.
• Delegate tasks and work through others to achieve results.
• Stay curious and develop deep industry knowledge.
• Support team development through observation and coaching.
• Enjoy working with people and value their contributions.
• Maintain a can-do attitude and act as a team player.
• Stay well-organized and manage time efficiently.
• Shift gears quickly, prioritize, and multitask in a dynamic environment.
• Use good judgment in decision-making.
• Remain calm and composed in escalated situations.
• Take responsibility for your actions.
• Be open to feedback and use it to grow.

Benefits

• For employees scheduled <20 hours/week: Employee Discount, EAP, and Sick Pay.
• For employees scheduled 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For employees scheduled 30+ hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Schedule

Part-time