Sales Lead - PT

About the Role

As a Sales Lead (SL), you model great selling behaviors—you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and your customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies, and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful in their Paper Source careers. You ensure the best experience for customers while working collaboratively within the store.

Responsibilities

• Create memorable shopping experiences by providing consistent, friendly, and informed service, ensuring customers return.
• Maintain a vibrant store through flawless execution of visual merchandising and replenishment standards, keeping the store neat, tidy, and inviting.
• Leverage key campaigns and services (e.g., new item launches, promotions, enterprise orders) to actively sell and engage with every customer.
• Develop employees by sharing knowledge and supporting their understanding of different store areas.
• Ensure efficient execution of store operations, including receiving, returns, and day-to-day processes, while managing shrink and expenses.
• Identify opportunities for continuous improvement in operations and communicate them to your team and pod.
• Communicate effectively and collaboratively with the store team, providing honest and respectful feedback.
• Drive results during assigned Manager on Duty (MOD) segments, meeting sales and performance targets.
• Lead merchandising and replenishment efforts during MOD periods.
• Open and close the building, ensuring the safety of employees and customers.
• Ensure compliance with company standards for safety, customer experience, and all store operations, including asset protection.
• Work on the selling floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively with others.
• Work collaboratively with and through others.
• Delegate effectively and work through others.
• Stay curious and develop deep knowledge about the industry.
• Support results through observation and development of the store team.
• Enjoy working with people and value them.
• Maintain a can-do attitude and be a team player.
• Stay well-organized and manage time efficiently.
• Shift gears quickly, prioritize, and multi-task in a fast-changing environment.
• Use good judgment when making decisions.
• Remain calm, cool, and collected in escalating situations.
• Take responsibility for your own actions.
• Be open to feedback and reflect on insights to develop and grow.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Location

Birmingham, Alabama 35243 (Retail store location: 4618 Birmingham)