Sales Lead - PT

About the role

The Sales Lead (SL) at Paper Source is responsible for creating memorable shopping experiences, executing visual merchandising and replenishment standards, and actively selling and engaging with customers. You will also mentor and support employees, drive results during assigned Manager on Duty (MOD) segments, and ensure the efficient execution of store operations.

Responsibilities

• Create memorable shopping experiences where customers look forward to returning due to the consistent, friendly, and informed service provided.
• Ensure a vibrant store through flawless execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable, and inviting presentation.
• Leverage key campaigns and services to actively sell and engage with every customer.
• Help develop employees by sharing your knowledge and supporting their understanding of different store areas.
• Ensure efficient execution of store operations by directing work with timely management of receiving, returns, and other daily processes, understanding issues of shrink and expenses.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively and collaboratively with the store team.
• Give feedback honestly and respectfully to store team when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments — delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of employees and customers.
• Ensure compliance to company standards as it pertains to safety, customer experience, and all store operations, including asset protection (controlling shrink, expense, and payroll).

Requirements

• Understand and deliver excellent standards of service.
• Continue to grow knowledge of product/market and current cultural trends.
• Show solid operational knowledge to run the store.
• Proven experience in training employees.
• Show solid decision-making skills.
• Communicate effectively and work collaboratively.

Qualifications

• Proven ability to communicate effectively and work collaboratively.

Skills

• Customer-focused and able to prioritize customer experience above all else.
• Effective communicator, able to give and receive feedback honestly and respectfully.
• Collaborative and able to delegate effectively.
• Curious and committed to developing deep knowledge about the industry.
• Supports results through observation and development of store team.
• Enjoy working with people and values them.
• Well-organized and manages time efficiently.
• Capable of taking responsibility for own actions and remaining calm under pressure.
• Open to feedback and reflective of this insight to develop and grow.

Benefits

• Employee Discount
• EAP
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account
• Disability Benefits
• Life Insurance
• Transit
• Tuition Reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can range from less than 20 to 30 hours per week.