Sales Lead - PT

Location: Bronxville, New York 10708 (retail store)

About the role

As a Sales Lead (SL), you model great selling behaviors—you love selling our products and create an exceptional customer experience by sharing your knowledge with your team and customers. You lead the team and manage the store to achieve sales goals, operational efficiencies, and excellence. You mentor and support customer service associates (CSAs), helping develop their expertise for successful careers at Paper Source. You collaborate within the store to ensure the best customer experience, fostering repeat visits and satisfaction.

Responsibilities

• Create memorable shopping experiences through consistent, friendly, and informed service, ensuring customers return.
• Maintain a vibrant store with flawless visual merchandising and replenishment, keeping the space neat, tidy, and inviting.
• Leverage key campaigns (e.g., new item launches, promotions, enterprise orders) to actively engage and sell to every customer.
• Develop employees by sharing knowledge and supporting their understanding of store operations.
• Ensure efficient store operations by managing receiving, returns, and day-to-day processes while addressing shrink and expenses.
• Identify opportunities for operational improvements and communicate them to your team and leadership.
• Communicate effectively and collaboratively with the store team, providing honest and respectful feedback.
• Drive results during assigned Manager on Duty (MOD) segments to meet sales and performance targets.
• Lead merchandising and replenishment efforts during MOD periods.
• Open and close the store, ensuring the safety of employees and customers.
• Ensure compliance with company standards for safety, customer experience, and operations, including asset protection (controlling shrink, expenses, and payroll).
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Ability to deliver excellent standards of service and grow product/market knowledge.
• Solid operational knowledge to run the store efficiently.
• Proven experience training employees.
• Strong decision-making and communication skills.
• Ability to work collaboratively and delegate effectively.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively and work collaboratively with others.
• Delegate tasks and work through others to achieve results.
• Stay curious and develop deep industry knowledge.
• Support team development through observation and coaching.
• Enjoy working with people and value their contributions.
• Maintain a can-do attitude and team-player mindset.
• Stay well-organized and manage time efficiently.
• Adapt quickly, prioritize, and multitask in a fast-paced environment.
• Use good judgment in decision-making.
• Remain calm and composed during escalated situations.
• Take responsibility for your actions.
• Be open to feedback and use it to grow.

Benefits

• For employees scheduled <20 hours/week: Employee Discount, EAP, and Sick Pay.
• For employees scheduled 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For employees scheduled 30+ hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the current plan terms and may be subject to future changes. Availability may vary based on location and state regulations. Contact the recruiter or Human Resources for more information.

Pay

Starting hourly rate: $19.00.

Schedule

Part-time.