Sales Lead - PT

Location: Somerville, Massachusetts (Assembly Row)

About the role

As a Sales Lead (SL), you model great selling behaviors—you love selling our products and make the customer experience exceptional by sharing your knowledge with your team and customers. Your desire to lead the team and manage the store supports the achievement of sales goals, efficiencies, and operational excellence. You mentor and support customer service associates (CSAs), developing their expertise to be successful in their careers. You ensure the best customer experience by working collaboratively within the store, fostering repeat visits through consistent, friendly, and informed service.

Responsibilities

• Create memorable shopping experiences where customers look forward to returning due to the consistent, friendly, and informed service you provide and model for the team.
• Ensure a vibrant store through flawless execution of visual merchandising and replenishment standards, maintaining a neat, tidy, shoppable, and inviting presentation.
• Leverage key campaigns and services (e.g., new item launches, promotions, enterprise orders) to actively sell and engage in conversation with every customer.
• Develop employees by sharing your knowledge and supporting their understanding of different store areas.
• Ensure efficient execution of store operations by managing receiving, returns, and other day-to-day processes while addressing shrink and expense control.
• Identify opportunities for continuous improvement in operations and communicate them to your team and pod to enhance the store experience.
• Communicate effectively and collaboratively with the store team, providing honest and respectful feedback when appropriate.
• Drive results during assigned Manager on Duty (MOD) segments, meeting sales and performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of employees and customers.
• Ensure compliance with company standards for safety, customer experience, and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Work on the selling floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Understand and deliver excellent standards of service.
• Grow knowledge of product/market and current cultural trends.
• Solid operational knowledge to run the store.
• Proven experience training employees.
• Solid decision-making skills.
• Proven ability to communicate effectively and work collaboratively.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively with others.
• Work collaboratively with and through others.
• Delegate effectively and work through others.
• Remain curious and continue developing deep industry knowledge.
• Support results through observation and development of the store team.
• Enjoy working with people and value them.
• Maintain a can-do attitude and be a team player.
• Stay well-organized and manage time efficiently.
• Shift gears quickly, prioritize, and multi-task in a fast-changing environment.
• Use good judgment when making decisions.
• Remain calm, cool, and collected when situations escalate.
• Take responsibility for your own actions.
• Be open to feedback and reflect on it to develop and grow.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Pay

Starting hourly rate: $17.00