Sales Account Management Partner
About the role
The Account Management Partner is a customer-facing role responsible for day-to-day account ownership, commercial execution, and operational decision-making across a defined portfolio of customer accounts. Acting as the primary internal and external point of contact, this role balances customer commitments with operational feasibility and Tech Etch's commercial objectives while operating with significant autonomy.
Responsibilities
- Serve as the primary day-to-day customer contact for assigned accounts, managing delivery expectations, backlog, forecast accuracy, pricing execution, and order fulfillment.
- Independently prioritize account activity based on revenue impact, customer risk, delivery performance, and capacity constraints.
- Proactively identify risks to account health, delivery, or capacity and develop recommended courses of action.
- Support Global Account Managers by providing operational insight and execution support for account strategies.
- Participate in Quarterly Business Reviews by preparing operational data and insights.
- Execute pricing and commercial decisions within defined approval thresholds, informed by margin and contractual considerations.
- Escalate decisions exceeding authority levels with clear analysis and recommendations.
- Maintain account performance indicators including backlog health, forecast alignment, service performance, and customer satisfaction.
- Partner with Manufacturing, Planning, Supply Chain, Quality, Finance, Technical Sales, and Global Account Managers to resolve complex, non-routine issues.
- Translate customer requirements into aligned internal priorities while balancing operational and financial realities.
- Contribute to continuous improvement initiatives related to workflows, data quality, service models, and account segmentation.
Qualifications
- 5 years of experience in account management, customer operations, sales operations, supply chain, or manufacturing environments.
- Strong exposure to and comfort working in ERP and CRM environments.
- Strong understanding of order-to-fulfillment processes and manufacturing workflows.
- Demonstrated ability to exercise independent judgment and manage competing priorities.
- Financial and commercial acumen related to pricing execution, margin awareness, and contractual terms.
- Strong written and verbal communication skills.
- Bachelor’s degree in Business, Operations, Supply Chain, Finance, or related field degree strongly preferred, but not required with equivalent experience.
Pay
Competitive Pay with Bonus Potential
Employee Stock Ownership Plan
20 Vacation Days + 10 Holidays
Low-Cost Medical, Dental, and Vision Insurance
401(k) with Company Match
Wellness Incentive Program
Tuition Assistance and Professional Development Opportunities
SALARY RANGE:$60,000-$90,000. Final compensation will be determined based on factors such as experience, skills, education, and internal equity.
Benefits
- Employee Stock Ownership Plan
- 20 Vacation Days + 10 Holidays
- Low-Cost Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Wellness Incentive Program
- Tuition Assistance and Professional Development Opportunities
Company Information
Founded in 1964, Tech Etch specializes in manufacturing precision-engineered components and flexible printed circuits for the Aerospace & Defense, Medical Device, and Electronics markets. Our mission is to inspire, create, and provide innovative solutions while building long-term partnerships between our employee-owners and the customers we serve. Tech Etch operates facilities in Plymouth, MA; Fall River, MA; and Litchfield, MN.