Business Partner Account Manager

How We LEAD

We are seeking a Business Partner Account Manager in our Digital Operations group that globally supports UMG’s owned and associated labels to set up new releases, manages the ongoing delivery of new releases and catalogue to business partners, and drives the introduction of new processes, product types and services with a continuous improvement focus.

How You’ll CREATE

• Business Partner Onboarding & Approval Process Implementation - Ensure the agreed partner setup process required between Business & Legal Affairs and the global digital supply chain is implemented in response to partner account setup requests.
• Business Partner Account Management & Internal UMG Account Support - Manage the ongoing operational and technical relationship management of UMG digital business partners and raise issues with effective communication. Provide partner-specific operational guidance and best practices to internal stakeholders to support successful content delivery and issue resolution.
• Data Stewardship - Run, analyze, and reconcile repertoire data using comparison techniques as needed for specialized business partner activities. Maintain and update digital records, including version control and replacements. Collaborate cross-functionally with internal stakeholders to ensure data accuracy and process adherence.
• Business Partner Fulfillment Support - Manage individual partner content fulfillment as appropriate and in line with partner and UMG business expectations. Act as point of contact for Label Production & ReleaseSupport Management teams to troubleshoot content and technical issues with designated partners.
• Catalog Backfill - Manage catalog backfill initiatives as assigned across the global digital supply chain. Remedy catalog gaps due to ingestion incidents and support catalog expansion efforts as necessary. Act as a liaison within UMG for operational and technical integration activities related to catalog availability, distribution capabilities, and repertoire management enhancements.
• Digital Supply Chain Improvements - Specify future enhancements as noted from technical relationships with partners. Observe global digital supply chain processes and identify key areas for improvement. Support the implementation of new digital fulfillment guidance for emerging digital initiatives, evolving content management capabilities, and new partner requirements.
• Emerging Business Models & Partner Operations Support - Operational readiness for new partner types, products, and services, including AI-related platforms and emerging technologies where applicable. Coordinate with the Business Partner Account Management team leader to evaluate onboarding requirements, operational impacts, and ongoing support models for evolving business opportunities.

Meeting Attendance and Participation

• Organize and participate in meetings as necessary to meet UMG and business partner objectives. Bring your VIBE – Excellent interpersonal skills with the ability to communicate effectively, often regarding complex issues with people at all levels within the business. Excellent organizational skills with attention to detail and sharp time/project management skills. Solutions and results driven, conscientious, with a consistent desire to see a job through to conclusion. Proven ability to identify improvements to current working methods and systems and facilitate the implementation of change. Maintain overall professionalism with communication, message management and executive interaction. Must work well in a collaborative environment and display a strong team-player attitude.

VIBE

• Skillful with technical, operational and commercial aspects of digital content management and distribution. Understanding of digital content distribution, DDEX, and related technologies. Proactive and methodical approach to work. Ability to isolate underlying problems and implement permanent solutions. Strong knowledge of key digital formats, digital distribution systems, and music and media industries. Bachelor’s degree in Business, Marketing, Communications or other related area. Solid overall understanding of different roles throughout a recording company. Experience establishing collaborative relationships in an enterprise setting across different groups. Experience acting as a central coordination and communication point with senior stakeholders internally and externally.

Perks

• Comprehensive medical, dental, and vision coverage. Including 100% coverage for out-patient in-network mental health services. Fertility coverage for eligible medical plan participants. Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year).
• Student Loan Repayment Assistance and Tuition Reimbursement. 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution.
• A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees. 3-weeks PTO for non-exempt employees. 2-weeks paid Winter Break. 10 Company Holidays (including Juneteenth and Wellbeing Day). Summer Fridays (between Memorial Day and Labor Day).

Disclaimer

• E-Verify Participation Poster: English / Spanish. E-Verify Right to Work Poster: English | Spanish.