Partner Account Manager
What success looks like
- Technicians perform as an extension of Meter.
- Partners hit ≥ 95% on-time arrival, 100% documentation completeness, and reworks are
- Techs want to work on Meter projects.
- You launch recognition programs that incentivize technicians to deliver exceptional work.
- Partners should feel like our product is built just for them, technicians should feel like our colleagues, and customers will love the outcome as a result.
- Partner feedback continuously improves the system.
- You launch partner scorecards, structured check-ins, and an engagement cadence so partners always know how they are performing and insights from the field consistently improve how Meter deploys networks.
What your day-to-day will look like
- Running partner performance reviews and identifying improvement plans when partners miss KPIs.
- Making meetings with Fleet technicians and partner leadership to understand operational challenges and unblock deployments.
- Designing incentive programs that reward technicians for quality work and on-time installs.
- Leading commercial onboarding for new partners entering the program.
- Negotiating installation costs with partners for multi-site deployment bids.
- Translating partner feedback into improvements with internal teams like Ops Engineering, Dispatch, Partner Sourcing, Technician Operations, Distribution, and Service Delivery.
- Reviewing upcoming deployment volume and advising dispatch on partner capacity.
- Running recurring partner check-ins covering tactical execution and regular engagement in long-term business planning.
- Building the systems that power the partner network - dashboards, feedback loops, onboarding programs, and partner scorecards.
Where you can take this role
- In year two, you could build the global performance system that powers Meter’s deployment network - from partner scorecards and incentive programs to technician certification and training.
- You will expand the installation partner ecosystem by onboarding and developing Fleet partners in new markets, manage Meter’s most strategic installation partners, or share insights that influence the next generation of installer tooling and operational systems that support Fleet.
Who you are
- You thrive on building strong relationships while holding a high bar for operational performance.
- You enjoy working on physical-world programs, supporting operators in the field and are energized by building systems that help people do their best work.
- You’re comfortable holding partners accountable to clear standards while also advocating for them internally and translating their feedback into improvements across the organization.
- You communicate clearly, build trust with partners and internal teams, and stay calm when things get messy.
- You’re motivated by building systems that enable thousands of technicians and partners to deliver world-class infrastructure.
- You should increasingly have your own vision for how this program can impact the work and lives of our partners, technicians, and customers at global scale.
Travel
30-40% travel expected - You’ll be in the field running in-person meetings, supporting onboarding, and seeing technicians at work firsthand. Being on-site with partners and technicians is essential to building trust and raising the bar.
Why Meter?
The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive.
Compensation
The estimated base salary for this role is between $100,000 - $170,000. Additionally, this role is eligible to participate in Meter's equity plan.