Business Partner Account Manager

Job Summary

We are seeking a Business Partner Account Manager in our Digital Operations group that globally supports UMG’s owned and associated labels.

About the Role

The successful candidate will be responsible for and oversee designated aspects of Business Partner operations. The candidate will act as the key operational UMG contact for assigned partners and be a key internal point of contact for the Digital Strategy, Commercial, Business & Legal Affairs, and Rights teams for new partner developments, onboarding activities, and emerging digital initiatives.

Responsibilities

• Create Business Partner Onboarding & Approval Process Implementation
• Manage the ongoing operational and technical relationship management of UMG digital business partners and raise issues with effective communication.
• Provide partner-specific operational guidance and best practices to internal stakeholders to support successful content delivery and issue resolution.
• Data Stewardship
• Maintain and update digital records, including version control and replacements.
• Collaborate cross-functionally with internal stakeholders to ensure data accuracy and process adherence.
• Business Partner Fulfillment Support
• Manage individual partner content fulfillment as appropriate and in line with partner and UMG business expectations.
• Act as point of contact for Label Production & Release Support Management teams to troubleshoot content and technical issues with designated partners.
• Business Partner Catalog Backfill
• Manage catalog backfill initiatives as assigned across the global digital supply chain.
• Remedy catalog gaps due to ingestion incidents and support catalog expansion efforts as necessary.
• Act as a liaison within UMG for operational and technical integration activities related to catalog availability, distribution capabilities, and repertoire management enhancements.
• Digital Supply Chain Improvements
• Specify future enhancements as noted from technical relationships with partners.
• Observe global digital supply chain processes and identify key areas for improvement.
• Support the implementation of new digital fulfillment guidance for emerging digital initiatives, evolving content management capabilities, and new partner requirements.
• Emerging Business Models & Partner Operations Support
• Operational readiness for new partner types, products, and services, including AI-related platforms and emerging technologies where applicable.
• Coordinate with the Business Partner Account Management team leader to evaluate onboarding requirements, operational impacts, and ongoing support models for evolving business opportunities.

Requirements

• Excellent interpersonal skills with the ability to communicate effectively, often regarding complex issues with people at all levels within the business.
• Proven ability to identify improvements to current working methods and systems and facilitate the implementation of change.
• Maintain overall professionalism with communication, message management and executive interaction.
• Work well in a collaborative environment and display a strong team-player attitude.
• Skilled with technical, operational and commercial aspects of digital content management and distribution.
• Strong knowledge of key digital formats, digital distribution systems, and music and media industries.
• Bachelor’s degree in Business, Marketing, Communications or other related area.
• Solid overall understanding of different roles throughout a recording company.
• Experience establishing collaborative relationships in an enterprise setting across different groups.
• Experience acting as a central coordination and communication point with senior stakeholders internally and externally.

Benefits & Perks

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent