Roadside Technician Battery (60034)

AAA Northeast Battery Service Technicians support the battery program and deliver safe, best-in-class roadside service to members from a dedicated Battery Service Vehicle. Technicians respond to dispatch, assess vehicle issues, perform battery testing and replacement, provide minor mechanical assistance, and ensure positive member experiences while meeting performance standards.

Responsibilities

• Respond to member service requests, confirm location and issue, and provide accurate ETAs.
• Assess scene safety, greet members, and address their emotional needs.
• Communicate all aspects of the battery program, including testing importance, program benefits, and battery recommendations.
• Report diagnostic test results to members, explain necessary repairs, and provide referrals to AAR-approved facilities.
• Maintain minimum performance standards for conversion, testing, and battery installs.
• Perform diagnostic testing on electrical, battery, starting, charging, ignition, and fuel delivery systems.
• Determine the best course of action for disabled vehicles; seek assistance when unsure.
• Test, boost, maintain, and replace vehicle batteries using specialized equipment and following safety procedures.
• Call for tow when necessary and follow temporarily repaired vehicles to ensure member safety.
• Maintain service vehicle, equipment, and inventory; conduct safety checks and restock batteries.
• Operate laptop to record van activity, invoicing, receipts, and inventory.
• Inspect and maintain vehicle appearance and mechanical condition; test new battery stock and dispose of obsolete batteries following hazardous waste procedures.
• Complete required training and annual refreshers to certify for Battery Service Vehicle operation.

Requirements

• High School GED or equivalent (required).
• At least 21 years of age (required).
• Post-secondary training in automotive mechanics and electrical troubleshooting (preferred).
• Active and valid single-state driver’s license (required).
• Able to obtain and maintain a minimum one-year DOT card pre-hire and as a current employee (required).
• Must pass a motor vehicle record check during pre-hire screening and periodically during employment (required).

Pay

$21.00 - $24.75 per hour base pay, plus full benefits and incentive pay. Additional differentials:

• $2.75 per hour for overnight hours (10:00 PM – 6:00 AM).
• $1.75 per hour for evening hours (6:00 PM – 10:00 PM).
• $1.00 per hour for weekend hours.

Differentials can be combined.

Schedule

Wednesday – Saturday, 2:30 PM – 11:00 PM.

Benefits

• Medical coverage with employer contributions covering up to 93% of premium costs, plus dental and vision options.
• 6% company match on 401(k) retirement plan contributions, fully vested and made every pay period.
• 3 weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually.
• Free AAA membership, insurance discounts, travel commission refund, and up to $625 in wellness incentives.
• Up to $6,000 in tuition reimbursement.
• Annual bonus opportunities and additional monthly/quarterly incentive compensation for eligible roles.

AAA Northeast offers ongoing training, career growth opportunities, and a collaborative, inclusive work environment.