Roadside Assistance Driver - Battery (59860)

About the Role

As a Battery Service Technician, you will support and promote the goals of the battery program while providing safe, best-in-class roadside service solutions for AAA members. You will ensure positive member experiences, respond to service requests within estimated timeframes, and perform a variety of roadside assistance tasks, including battery testing, installation, jump starts, flat tire replacement, and minor mechanical assistance. This role focuses on member safety, vehicle security, and achieving performance standards for go rates and membership satisfaction.

Responsibilities

• Respond to member requests for service, providing estimated time of arrival (ETA) and clarifying location or vehicle issues when necessary.
• Assess scene safety upon arrival and take action to address members' emotional states (e.g., calming or reassuring them).
• Communicate all aspects of the battery program clearly, including the importance of battery testing, program benefits, and appropriate battery recommendations.
• Report diagnostic testing results to members, explain potential repairs, and provide referrals to AAR-approved facilities.
• Maintain minimum performance standards for battery conversion, testing, and installation.
• Perform diagnostic testing on disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery.
• Determine the best course of action for each situation, seeking assistance when unsure.
• Test, boost, maintain, or replace batteries as needed, following all safety procedures and Club policies.
• Call for towing if required and follow temporarily repaired vehicles to ensure member safety or transport members to their destination.
• Maintain the service vehicle and equipment in safe working order, including conducting safety checks and restocking batteries.
• Operate a laptop to record van activity, invoicing, cash/credit receipts, and inventory.
• Inspect and maintain the assigned vehicle’s appearance and mechanical condition, test new battery stock, and dispose of obsolete batteries following hazardous waste procedures.
• Complete required training to certify for operating a Battery Service Vehicle, including annual refreshers.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Active and valid driver’s license issued by only one state or jurisdiction.
• Able to obtain and maintain a minimum of a one-year DOT card pre-hire and as a current employee.
• Must satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.

Pay

The pay range for this position is $21.50 - $24.20 per hour. Base pay may vary based on job-related knowledge, skills, shift differentials, and experience. Additional compensation includes:

• Annual bonuses for eligible employees.
• Monthly and/or quarterly incentives for certain roles.
• Shift differentials: $2.75 per hour for overnight shifts (10 PM - 6 AM), $1.75 per hour for evening shifts (6 PM - 10 PM), and $1 per hour for weekend hours. Differentials can be combined.

Schedule

Sunday, Wednesday - Friday, 12 PM - 10:30 PM.

Benefits

• Award-winning medical, dental, and vision coverage with employer contributions covering up to 93% of the premium cost.
• Retirement: 6% company match on 401(k) contributions, fully vested and made every pay period.
• Paid time off: 3 weeks’ vacation, 12 holidays, 8 sick days, and 48 hours of volunteer time annually.
• Free AAA membership, insurance discounts, travel commission refund, and up to $625 in wellness incentives.
• Up to $6,000 in tuition reimbursement.
• Career growth opportunities with ongoing world-class training and proven career paths.