Roadside Assistance Driver - Battery (59779)

About the role

The Battery Service Tech position at AAA Northeast supports and promotes the battery program. This role ensures safe and best-in-class roadside service solutions for AAA members and maintains positive member experiences.

Responsibilities

• Responds to member's request for service
• Accepts calls and responds to Dispatch or members with ETA to destination
• Locates members and assesses the safety of the scene on arrival
• Greets members and takes action to deal with their emotional state
• Shares the importance of testing the battery, reinforcing the benefits of the program, and recommends the appropriate battery type
• Reports results of all diagnostic testing to the member and provides referrals to AAR-approved facilities
• Maintains minimum performance standards in conversion, testing, and installs
• Provides efficient minor mechanical assistance and battery service
• Performs battery testing on member’s vehicles and performs maintenance on battery terminals
• Provides battery boost as appropriate; performs proper maintenance on battery terminals; installs appropriate batteries on-the-spot; follows all safety procedures
• Operates laptop computer to record van activity, invoicing, cash and credit receipts, and inventory
• Maintains AAA high standard of service and image
• Maintains service vehicle and equipment in good safe working order
• Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is to be towed
• Certifies to operate a Battery Service Vehicle by attending the required training

Requirements

• High School GED required
• At least 21 years of age required
• Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is preferred
• Active and valid driver’s license issued by only one state or jurisdiction
• Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee
• Satisfactory completion of a motor vehicle record check during pre-hire screening and periodically during employment

Qualifications

• Required and Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required
• Required and Satisfactory completion of a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy

Skills

• Effective communication skills
• Ability to handle emotional situations
• Knowledge of electrical troubleshooting
• Basic mechanical assistance skills
• Battery testing and installation skills
• Safe driving practices

Benefits

• Annual bonuses
• Medical, dental, and vision insurance
• Wellness programs
• Financial (6% 401k match)
• Additional $2.75 per hour overnight shift differential
• Additional $1.75 per hour evening shift differential
• Additional $1 per hour shift differential for working weekend hours

Pay

The pay range for this position is $23.50 - $26.45 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.

Schedule

Sunday-Thursday 3:30pm-12am