Retail Supervisor (Milpitas)

About the role

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.

Responsibilities

• Ensure the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, sales, and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession of high-performing, results-driven employees.
• Maintain payroll control and service-driven scheduling to uphold profitability while delivering high levels of customer service.
• Manage and communicate merchandise opportunities to the Store and/or Assistant Store Manager.
• Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Handle and process incoming and outgoing merchandise.
• Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours, including weekends, evenings, holidays; overtime may be required.

Requirements

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals and demonstrated ability to reason through complex issues.
• Strong team player with excellent communication skills.
• Ability to learn quickly and present information to large groups.
• Basic computer skills, including knowledge of MS Office programs and retail software.
• Ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision is critical.
• Ability to lift, carry, push, or pull up to 30 pounds regularly.

Pay

The base pay for this position is $24.50–$27.50 per hour, plus bonus and benefits.

Benefits

Full-time benefit summary provided.