Supervisor - Retail

About the role

Joining the Goodwill team means living and breathing our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization funded by resalable goods, and last year alone, we prevented 10 million pounds of donated goods from entering landfills. Through the resale of donated items, we provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Essential Functions

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Affirms and documents performance evaluations, 5-minute goal setting conversations, and work schedules.
• Maintains store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills and Abilities

• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: One year of supervisory experience. Retail experience preferred.
• Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.
• Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements

• Ability to operate electronic cash register.
• Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports.
• Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.).
• Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.).
• Ability to read and understand sales reports.