Retail Service Representative I

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Retail Service Representative I at our Lafayette-Creasy branch.

About the role

As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

Responsibilities

• Greet customers warmly and provide a welcoming environment.
• Accurately process debit and credit transactions, ensuring all details are correct.
• Open new accounts and assist customers in selecting the best services to meet their needs.
• Address and resolve customer inquiries or issues with professionalism and courtesy.
• Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Actively promote and cross-sell bank products and services that align with customer needs.
• Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

Requirements

• A positive and approachable attitude in all customer interactions.
• Ability to make thoughtful decisions in high-pressure situations.
• Meticulous in handling financial transactions and maintaining accurate records.
• Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Ability to efficiently handle multiple responsibilities simultaneously.
• Basic computer skills for processing transactions and managing customer information.
• Ability to lift up to 40 lbs. when necessary.

Qualifications

• Associates degree or equivalent education (preferred).
• Prior experience in customer service, retail, or cash handling is highly valued.
• Bilingual in Spanish is highly desirable.

Benefits

At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. We offer:

• Competitive compensation.
• Opportunities for career advancement.
• Professional growth within a supportive, customer-focused organization.
• The chance to make a real impact in the communities we serve.