Retail Service Representative 1
Responsibilities
- Provide Signature Service customer service to homeowners
- Create and maintain homeowners’ job files
- Schedule homeowners’ technical measure, installation date, and reminder calls
- Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
- Send out the post installation survey and resolve any post-installation situations
Qualifications
- 1+ years customer service experience
- Solid and accurate data entry skills
- Strong communication and time management skills
- Competency in Microsoft Office software
- High attention to detail and organization abilities
- Excellent interpersonal skills and the ability to manage simultaneous tasks
Culture & Benefits
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.
- 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
- Medical, Dental and Vision Coverage*
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave*
Pay Range
$18.05 - $26.15
EEOC Employer
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Profit Sharing
In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.