Retail Representative

About the role

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and excellent customer care experience to patients. Our team is committed to integrating cannabis into lifestyles easily and accessibly, and we strive to set a new standard of professional excellence in cannabis retail.

Responsibilities

• Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
• Uses suggestive selling strategies and must be able and willing to upsell all customers
• Absorbs constructive criticism and be coached by upper management
• Assists with inventory tasks when needed
• Works scheduled shifts and follows the company's attendance policy
• Promotes the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
• Performs opening and closing duties as needed
• Escalates customer issues to upper management when appropriate
• Maintains a positive, caring attitude, and treats both customer and co-workers with respect
• Maintains neatness, cleanliness, and organization of the sales floor
• Fills in when short-staffed and is willing to be cross-trained
• Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listens and responds to customer and coworker needs/requests appropriately and timely

Requirements

• Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Uses basic math skills
• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) is required
• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Moves up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion