Retail Operations Manager, Concessions

Mission

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rally sign.

Lacoste is an iconic French brand present in nearly 100 countries, known for its unique know-how across garment factories and omnichannel distribution. At Lacoste, elegance guides all actions and social and environmental commitments. Working at Lacoste means belonging to a community of 8,500 employees committed to building the future through shared passion and diversity.

Lacoste is part of the MF Brands Group, alongside Aigle, Gant, Tecnifibre and the Kooples (http://mf-brands.com/).

Job Description

Reporting to the Vice President, Commercial Operations. The Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include: Vice President - Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s and Bloomingdales.

• Plan and lead takeover/opening of Macy’s and Bloomingdales concession shops
• Lead project team meetings for current and future concession shops
• Support .COM concession channel
• Manage concession pricing and style management documents between Lacoste and concession partners
• Research trends and create new opportunities to increase sales
• Maintain the promotional calendar and analyze data to make recommendations
• Monitor sales, returns, and operational effectiveness/efficiency
• Create and maintain policies and procedures for the concession channel
• Project manage new retail and omnichannel initiatives
• Absorb assistance with boutique and outlet channels as needed

Profil

• Requirements/Qualifications:
• Bachelor's degree in business, finance, marketing or related field
• 3+ years of experience as a Retail Operations Manager responsible for 50+ stores
• Prior experience with leased department store shops is preferred
• Financial Acumen and Business Acumen with strong consumer perspective
• Excellent organizational skills to meet goals and set priorities
• Strong attention to detail and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to build relationships with all levels of stakeholders, both internally and externally
• Commercial mindset - ensuring results and profitability is central to all plans
• Excellent presentation skills, both face-to-face and written
• Must be able to clearly communicate information effectively and persuasively with strong interpersonal skills to engage with all levels of the organization
• Strong time management skills, creative problem solver and self-sufficient
• Proficiency on Microsoft Outlook, Excel, PowerPoint and Word

Core Values and Traits

• Play as One Team:
• - Showing respect towards everyone
• - Commitment for the team’s work and decisions
• Play with Elegance:
• - Striving for excellence
• - Treating others with fair play and humility
• Play by Daring:
• - Having the courage to speak up, experiment and take initiative
• - To explore new opportunities
• Play with Tenacity:
• - Constantly seek continuous improvement
• - Learning from our failures