Manager, Retail Operations

Responsibilities

• Swatches and Operational Samples:
  • Manage swatch inventory counts and refill cadence across all client-facing display areas
  • Place orders for swatches and coffee bar supplies on a consistent schedule; maintain par levels.
• Facilities & Back of House:
  • Serve as the primary point of contact for all repair and maintenance needs — log issues, engage vendors, and track resolution timelines
  • Manage BOH supply ordering, par levels, and inventory replenishment across all locations
  • Cook with building management and third-party service providers for recurring and emergency R&M work
• Floor Merchandising & Corporate Office Liaison:
  • Serve as the dedicated point of contact between flagship locations and the HQ operations team for all merchandising updates, floor change directives, and product delivery coordination
  • Receive, review, and implement HQ merchandising communications — ensuring changes are executed accurately and on schedule
• Develop, Implement, and Maintain Comprehensive Boutique Operating Policies and Procedure Manuals:
  • Partner with cross function channels within the corporate office
• Manage and Actively Participate in the Execution of Our New Store Development & Openings Process:
  • In partnership with other cross-functional stakeholders
• Serve as the Operational Liaison Between the Showroom and Internal Teams:
  • Including design, trade, marketing, and customer care — ensuring alignment on launches, events, and client initiatives
• In Partnership with the SVP of Retail and Sales, Develop and Manage Client Service Excellence Programs for Boutiques:
  • Ensure effective communication of company directives, policies, and procedures as they pertain to in-store boutique operations
• Establish and Manage Relationships with Internal and External Vendors and Service Providers:
  • In partnership with the SVP of Retail and Sales: Develop and Conduct Intermittent FS Boutique Internal Control Audits program and FS Boutique Excellence visits
• Own Monthly and Annual Budget Tracking Across All Sales Teams, Eventing, and Retail Operations:
  • Maintaining a consolidated view of spend against plan
• Partner with Finance to Ensure P&L Reporting is Accurate, Timely, and Aligned to the SVP's Priorities:
  • Flag variances, trends, and risks before leadership reviews

Qualifications

• BA or BS degree
• Minimum of 5+ years of progressive experience in retail field, operations, and/or retail performance, preferably within the luxury industry.
• 1-2 years of inventory management and/or store management experience.
• Strong command of retail systems, inventory management, and operational workflows
• Comfortable with data, including the ability to find the right data from reporting tools, visualize data, and interpret it into data-driven action plans.
• Commitment to exemplifying the highest integrity and professional business standards.
• Creative and proactive approach to problem-solving and improving tools.
• The ability to work effectively as part of a team, but also independently.
• Excellent written and verbal communication skills.
• Superb organizational skills with particular attention to detail and the ability to handle multiple projects on time-sensitive schedules.
• Able to interface with all levels of management and associates in a manner that promotes learning and mutual respect.
• Periodic weekend travel to boutiques may be required for inventory, openings and relocations.

About Maiden Home

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Pay

Estimated Salary Range: $100,000 - $130,000