Jobs · Management · New York

MANAGER, RETAIL OPERATIONS

Palmer Food Services · Rochester, NY · 1 mo ago
On-siteManagement$67k–$80k/yrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: "Why Palmer Food Services" (intro), "What we Value" (list of values), "Roles and Responsibilities" (list of duties), "Qualifications" (list), "Salary: $67,000 - $80,000" (Pay), "Benefits of Working Full-Time at Palmers:" (Benefits). Also maybe "Schedule"? Not mentioned. So we should have sections: About the role (maybe combine intro and values?), Responsibilities, Qualifications, Pay, Benefits. Could also have Skills? Not explicit separate. The values could be part of About the role. We'll create sections: About the role (includes why Palmer and values), Responsibilities, Qualifications, Pay, Benefits. We must not repeat job title. No Job ID. Use

for each section heading. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The posting includes some repeated lines? Not many. We need to format lists appropriately. Let's extract content: Why Palmer Food Services: We offer competitive wages and a generous benefit package that contributes a significant amount to your total compensation and your personal well-being. Additionally, there are opportunities to distinguish yourself and move up in our established company through excellent performance and by contributing to our company mission, vision, and values. We value each member of our diverse and talented team - because at Palmer Food Services, our associates are our unfair advantage. What we Value: Honesty & Integrity Service & Excellence Collaboration & Teamwork Family & Community Dependability & Loyalty Compassion Roles and Responsibilities: Live and exemplify the company's values by nurturing an environment that inspires and motivates associates to reach their full potential and contribute to the success of the team, our customers, and our company Lead by example and champion our Values in Action. Leadership & Team Development Lead, coach, develop, and motivate associates and Team Lead(s) to achieve departmental and company goals. Directly supervise department associates and Team Lead(s), including scheduling, payroll review, training, performance management, and day-to-day workflow management. Assist with recruiting, onboarding, training, and development of associates. Foster a team-oriented culture focused on customer service, accountability, continuous improvement, and operational excellence. Serve as Manager on Duty and provide leadership support across all Market departments as required. Prepared Foods & Catering Operations Oversee daily operations of the Prepared Foods and Catering departments, ensuring exceptional food quality, presentation, freshness, and service. Develop and maintain creative menus, recipes, and seasonal offerings that align with business objectives and customer demand. Coordinate catering operations from order placement through production, transportation, delivery, and customer follow-up. Monitor food costs, margins, labor expenses, and overall department profitability. Ensure recipes, portion controls, and production standards are followed consistently.Collaborate with department leadership to plan and execute product sampling, promotional events, and new product introductions. Monitor food production schedules to ensure adequate product availability while minimizing waste. Grocery & Merchandising Oversee Grocery department operations, ensuring products are properly stocked, merchandised, priced, and rotated. Maintain department presentation standards through effective merchandising, displays, signage, and promotional execution. Monitor inventory levels and establish appropriate ordering practices to maintain product availability while minimizing shrink. Ensure proper FIFO rotation, product dating, labeling, and inventory accuracy. Assist with receiving, stocking, and inventory management activities as needed. Inventory & Financial Management Manage inventory processes including ordering, receiving, transfers, shrink tracking, and inventory counts. Utilize Yellow Dog, Target, Micros, RSM, and other company systems to support inventory management and operational effectiveness. Analyze sales performance, gross profit margins, food costs, labor costs, and operational metrics to identify opportunities for improvement. Participate in monthly and periodic inventory processes and ensure accurate reporting. Protect company assets through effective inventory controls and loss prevention practices. Ensure customers receive outstanding service by maintaining high standards of product quality, cleanliness, and responsiveness. Address customer concerns, complaints, and requests professionally and promptly. Respond to customer inquiries, emails, and other communications in a timely manner. Actively engage with customers and support associates in delivering an exceptional shopping experience. Cross-Functional Market Support Maintain working knowledge of Meat and Seafood operations and provide leadership support when necessary. Assist with cashiering, stocking, receiving, merchandising, customer service, and other operational activities as business needs require. Work collaboratively with all Market leadership team members to ensure seamless operation across departments. Ensure compliance with all DTYM policies, food safety standards, sanitation requirements, and standard operating procedures. Perform additional duties and special projects as assigned Qualifications: High School Diploma or GED required. Minimum of 4 years of food service, restaurant, catering, retail, grocery, or related industry experience required. Minimum of 2 years of leadership or management experience required; experience managing teams in a kitchen, restaurant, catering, prepared foods, or retail environment strongly preferred. Demonstrated experience with menu development, recipe creation, food costing, inventory management, ordering, and team leadership required. Catering experience from planning through execution strongly preferred. Retail grocery experience preferred. Strong understanding of food cost management, gross profit analysis, inventory control, and labor management. Working knowledge of food safety and HACCP principles. Experience using Yellow Dog inventory software preferred. Experience using Micros, Target warehouse management, and RSM systems preferred. Strong customer service, communication, and relationship-building skills. Ability to lead by example in a fast-paced, hands-on environment. Strong organizational, problem-solving, and decision-making skills. Ability to work flexible schedules including evenings, weekends, and holidays. Salary: $67,000 - $80,000 Benefits of Working Full- Time at Palmers: Medical, Dental and Vision Insurance Paid Benefit Time (PTO, Holiday and Sick) 401k Retirement Plan with Employer Matching Eligibility for Annual Profit-Sharing Bonus 15% Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood) Associate Discounts on Warehouse Food Products Employee Appreciation Events And much more We need to turn lists into

    • . For values, responsibilities, qualifications, benefits. We need to preserve all details; not lose any. We'll create sections:

      About the role

      with paragraphs: combine why Palmer and values? Could separate values as list under About the role? Might be better to have separate section for Values? But only headings allowed are those listed; we could put values under About the role as a list. Thus About the role: prose paragraph(s) plus a list of values. Responsibilities: list of duties (the long bullet-like sentences). We'll break each sentence as
    • . Qualifications: list. Pay:

      Pay

      $67,000 - $80,000

      Benefits:

      Benefits

      • ...
      • etc. We must not include Schedule section. Make sure no extra text. Let's craft. Need to ensure we don't repeat content inadvertently. Let's extract values list: Honesty & Integrity, Service & Excellence, Collaboration & Teamwork, Family & Community, Dependability & Loyalty, Compassion. We'll put as
        • Honesty & Integrity
        • etc. Responsibilities: many sentences. We'll split by periods but keep meaning. Might be long but okay. We'll produce
          • Live and exemplify the company's values by nurturing an environment that inspires and motivates associates to reach their full potential and contribute to the success of the team, our customers, and our company
          • etc. We need to ensure we include all responsibilities sentences. Let's copy responsibilities text and split. Original responsibilities paragraph: "Live and exemplify the company's values by nurturing an environment that inspires and motivates associates to reach their full potential and contribute to the success of the team, our customers, and our company Lead by example and champion our Values in Action. Leadership & Team Development Lead, coach, develop, and motivate associates and Team Lead(s) to achieve departmental and company goals. Directly supervise department associates and Team Lead(s), including scheduling, payroll review, training, performance management, and day-to-day workflow management. Assist with recruiting, onboarding, training, and development of associates. Foster a team-oriented culture focused on customer service, accountability, continuous improvement, and operational excellence. Serve as Manager on Duty and provide leadership support across all Market departments as required. Prepared Foods & Catering Operations Oversee daily operations of the Prepared Foods and Catering departments, ensuring exceptional food quality, presentation, freshness, and service. Develop and maintain creative menus, recipes, and seasonal offerings that align with business objectives and customer demand. Coordinate catering operations from order placement through production, transportation, delivery, and customer follow-up. Monitor food costs, margins, labor expenses, and overall department profitability. Ensure recipes, portion controls, and production standards are followed consistently.Collaborate with department leadership to plan and execute product sampling, promotional events, and new product introductions. Monitor food production schedules to ensure adequate product availability while minimizing waste. Grocery & Merchandising Oversee Grocery department operations, ensuring products are properly stocked, merchandised, priced, and rotated. Maintain department presentation standards through effective merchandising, displays, signage, and promotional execution. Monitor inventory levels and establish appropriate ordering practices to maintain product availability while minimizing shrink. Ensure proper FIFO rotation, product dating, labeling, and inventory accuracy. Assist with receiving, stocking, and inventory management activities as needed. Inventory & Financial Management Manage inventory processes including ordering, receiving, transfers, shrink tracking, and inventory counts. Utilize Yellow Dog, Target, Micros, RSM, and other company systems to support inventory management and operational effectiveness. Analyze sales performance, gross profit margins, food costs, labor costs, and operational metrics to identify opportunities for improvement. Participate in monthly and periodic inventory processes and ensure accurate reporting. Protect company assets through effective inventory controls and loss prevention practices. Ensure customers receive outstanding service by maintaining high standards of product quality, cleanliness, and responsiveness. Address customer concerns, complaints, and requests professionally and promptly. Respond to customer inquiries, emails, and other communications in a timely manner. Actively engage with customers and support associates in delivering an exceptional shopping experience. Cross-Functional Market Support Maintain working knowledge of Meat and Seafood operations and provide leadership support when necessary. Assist with cashiering, stocking, receiving, merchandising, customer service, and other operational activities as business needs require. Work collaboratively with all Market leadership team members to ensure seamless operation across departments. Ensure compliance with all DTYM policies, food safety standards, sanitation requirements, and standard operating procedures. Perform additional duties and special projects as assigned" We need to split into logical items. Could keep as one big paragraph but rule says use
            • for any list of duties/requirements/benefits. So we should make each duty a list item. We'll split by sentences (period). Ensure we keep all content. Let's manually split: 1. Live and exemplify the company's values by nurturing an environment that inspires and motivates associates to reach their full potential and contribute to the success of the team, our customers, and our company 2. Lead by example and champion our Values in Action. 3. Leadership & Team Development Lead, coach, develop, and motivate associates and Team Lead(s) to achieve departmental and company goals. 4. Directly supervise department associates and Team Lead(s), including scheduling, payroll review, training, performance management, and day-to-day workflow management. 5. Assist with recruiting, onboarding, training, and development of associates. 6. Foster a team-oriented culture focused on customer service, accountability, continuous improvement, and operational excellence. 7.

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