Manager, Retail Operations

Job Summary

The Retail Operations Manager is responsible for overseeing retail fixtures, store project execution, and retail operations to deliver a consistent, high-quality in-store experience aligned with the company’s premium brand standards.

Responsibilities

• Retail Fixtures
  • Lead the development and production of retail fixture and display elements.
  • Oversee the selection and ongoing management of third-party vendors and manufacturers in partnership with Procurement.
  • Partner with Supply Chain to manage fixture inventory levels, forecasting needs to support store projects and ongoing operations.
• Store Project Execution
  • Manage third-party vendor partner responsible for store fixture shipments, installations and warehousing.
  • Ensure that processes and execution meet or exceed Benjamin Moore’s premium value proposition.
  • Lead strategic planning and oversee execution of store project processes and store projects including (but not limited to): Ace Store Program, New Store Paint and Decorating, New Store Hardware, Color Fixture installs, Renovation and Relocation, Maintenance and all other brand initiatives.
  • Direct, develop, and manage the Retail Installed Services Administrator.
• Retail Operations Programs
  • Lead and manage key retail operations programs that enhance daily store functionality and retailer experience.
  • Oversee the tint equipment program, including Manage retailer product incentive programs, partnering with Sales, Supply Chain, Pricing, and Product Marketing to ensure effective execution, inventory alignment, and retailer adoption.
  • Develop and support additional retail programs aimed at improving store operations, efficiency, and overall execution of the Benjamin Moore value proposition at retail.
• Process, Operations + Budget Management
  • Develop and maintain operational workflows and processes.
  • Identify opportunities to increase process efficiency and reduce operational costs.
  • Proactively seek input from key stakeholders, including field sales and retailers.
  • Use key learnings to drive improvement and enhance end user experiences.
  • Manage departmental budget.
  • Oversee all budget-related activities ensuring accurate PO management, timely invoice processing, and adherence to company financial controls.
  • Analyze budget performance, identify risks and opportunities, and recommend corrective actions to optimize spending.
  • Demonstrate financial stewardship by balancing business needs with budget constraints, identifying cost-saving opportunities, managing trade-offs, and ensuring investments deliver meaningful business value.
  • Partner with Finance and cross-functional stakeholders to develop business cases, evaluate investment decisions, and ensure alignment between operational priorities and financial objectives
  • Oversee documentation, including production specs, installation/reference guides, sell sheets and order forms, and inventory records.

Qualifications

• Bachelor’s degree in Retail Management, Project Management, or related field (or equivalent business experience).
• 3+ years of experience in retail store environment, retail operations, merchandising, store planning, or related disciplines.
• Demonstrated knowledge of store planning, retail operations, and project management, with experience executing both physical store initiatives and operational programs.
• Experience in managing direct reports.
• Ability to manage multiple projects and priorities with adherence to deadlines; flexible to shifting priorities.
• Experience managing external vendors and internal cross-functional partnerships to drive execution and continuous improvement.
• Highly organized, proactive and detail-oriented with strong analytical skills.
• Excellent written and verbal communication skills.
• Proactive in sharing updates and aligning stakeholders.
• Proficiency with Microsoft Office Suite and project management tools (e.g. Smartsheet); familiarity with ERP or inventory management systems is a plus.

Pay Range

USD $95,800.00 - USD $122,700.00 /Yr.