Manager, Retail Operations

About the role

The ideal candidate for this role will have a minimum of 5 years’ experience in a multi-store retail role, ideally within a luxury, premium consumer, or specialty retail environment; Bachelor’s degree preferred; a relevant combination of education and work experience will be considered.

You will have demonstrated project management experience: managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability. You will have strong analytical, quantitative, and critical thinking skills, with the ability to leverage data for strategic decision-making and continuous improvement. You will be highly organized, proactive, and detail-oriented, with superior follow-through, and be able to manage multiple simultaneous projects with competing priorities, tight deadlines, and shifting timelines, ensuring accuracy and compliance.

The ideal candidate will be highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook); SAP knowledge is preferred.

Responsibilities

• Execute and manage daily retail operations functions in line with Maison Policy and Richemont Policy, ensuring operational excellence across store operations.
• Develop and maintain an expert knowledge of all in-store processes, applications, systems, policies, and procedures, staying current with business changes to drive necessary updates.
• Manage the team’s communication calendar for recurring activities, system updates, and project work.
• Support the Senior Manager, Retail Operations in managing the project portfolio, acting as the primary project manager for new store openings, renovations, and relocations across the Americas.
• Coordinate project activities with cross-functional corporate partners and Retail Leadership, managing timelines, communication, and store team coordination, including floor plan reviews with Store Design.
• Develop and continually evolve New Store Opening (NSO) process, procedures, checklists, and communication strategies, incorporating feedback for continuous improvement.
• Build and maintain strong partnerships with key cross-functional teams (Retail, Retail Finance, Inventory Control, Legal, Logistics, Training, After Sales, CRM, Merchandising, Store Planning) to facilitate coordination and ensure alignment on shared objectives across the Americas.
• Support the development of operational user guides, SOPs, and system enhancements.
• Facilitate coordination among Regional Operations Managers and maintain presence at key retail events as needed.

Benefits

• Comprehensive benefits program including medical, dental, and vision coverage.
• Health savings and flexible spending accounts available.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off to support local community initiatives.

Pay

Salary Range: $105,000 – $115,000 (Annual)

This role is bonus eligible.