Concessions Manager

The Opportunity

Do you have a passion for customer service, operations excellence, fiscal management, and the performing arts?

• Love organization and setting the stage for an amazing evening of entertainment for our patrons.
• Enjoy the performing arts. Discounted or free tickets to selected shows are a fun perk!

This is a full-time role, primarily located in downtown Columbus.

Primary Function

The Concessions Manager performs duties associated with the provision of maintaining exemplary guest services, cash accountability and control, while overseeing all concession staff/volunteers during performances & special events at all Columbus venues.

Additional Information

• This is a full-time, hourly position.
• The selected candidate will be eligible for CAPA's full benefits package, including Medical, Dental and Vision Insurance, Life/AD&D/STD/LTD Insurance, 403(b) retirement plan with up to 5% company match after 6 months, 17 Paid Time Off days annually (pro-rated the first year based on start date), and access to complimentary tickets to shows.

Duties and Responsibilities

• Provides first-class customer service to renters who use food and beverages at events.
• Maintains guest service standards and procedures involving staff and volunteers.
• You will be working in all 5 of our theatres, outdoor events and special events.
• Oversee 2 theatres. Responsible for organization, supplies, product needs and inventory.
• Affords assistance in on-site special event client communication.
• Provides Point-of-Sale service in absence of concession associate.
• Handles preparation, distribution, monetary balancing and accuracy verification of event banks, proceed and change funds while securing all concession areas where funds or products are located.
• Submit inventory accounting in a timely matter to the Food and Beverage Manager.
• Works with the Food and Beverage Manager to plan staff coverage of events at all theatres.
• Affords assistance with training new concession staff and volunteers.
• Communicates policies and procedures to concessions staff and ensures they are followed.
• Affords assistance with the maintenance of food and beverage equipment.
• Affords assistance with the organization of stock.
• Manages use of a cloud-based Point-Of-Sale system.

Knowledge, Skills and Abilities

• Knowledge of applicable Ohio liquor laws & health regulations.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Excellent customer service skills.
• Must be able to lift 50 pounds and stand for long periods of time.
• Able to work weekends and long evenings.

Credentials and Experience

• High School diploma or equivalent.
• Must be at least 21 years of age.
• Prior experience in guest relations, hospitality services, cash handling, and point of sale operations.

Special Requirements

• Successful background check.
• This position requires a credit check that is satisfactory to management.
• The majority of CAPAs public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.