Reservations Experience Agent

About the role

The Reservations Experience Agent assists guests with planning their visits by promoting all Nemacolin offerings. Responsibilities include answering inquiries, making reservations, providing information about local features, and coordinating with other departments.

Responsibilities

• Answering incoming emails and phone calls to assist guests with inquiries and reservations regarding resort offerings.
• Proactively making outbound emails and phone calls to plan guests' experiences.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features such as shopping, dining, nightlife, or recreational destinations.
• Inputting reservations and guest information accurately and completely.
• Promoting special events and activities to support revenue goals.
• Demonstrating Five-Star and Five-Diamond service standards.
• Following phone conversation flow guidelines.
• Cross-department coordination to ensure exceptional guest experiences.

Requirements

• High school diploma or equivalent required.
• Previous customer experience required.
• Able to multi-task and adapt to organizational and environmental changes.
• Detail-oriented to ensure the accuracy of reservations.
• Able to work varying shifts, including evenings, weekends, and holidays.
• Strong written and verbal communication skills in English.

Qualifications

• Knowledge of resort offerings and hours of operation.
• Ability to promote special events and activities.
• Technical and customer service skills.

Skills

• Customer service skills.
• Technical skills.

Benefits

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Competitive hourly wages and an attractive 401(k) program.

Schedule

Varying shifts, including evenings, weekends, and holidays.