Reservations Agent

About the role

The Reservations Agent position at Hotel Jerome and Hotel Madeline is a full-time, year-round, non-exempt role. The targeted compensation wage is $17/hr plus commissions. The position offers a competitive compensation package presented by Auberge Collection.

Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts' and other information including:
• All resort facilities/services offered and hours of operation
• All accommodations, layout, décor, attributes and locations
• All studio rates, special packages and promotions
• All spa treatments and offerings, their benefits and costs
• Daily stats, including availability
• Entertainment/special events scheduled on property and in the area
• Directions to the resort from airports and other major landmarks
• General info, descriptions and directions for local services, restaurants, wineries and points of interest.
• Aiding and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.

Requirements

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Knowledge of hotel operations and procedures.
• Experience with hotel reservation systems.
• Ability to work flexible hours, including weekends and holidays.

Skills

• Excellent customer service skills.
• Proficient in Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and problem-solving skills.

Benefits

• Paid time off, sick and safe time.
• Medical, Dental and Vision healthcare plans.
• 401(k) plans with employer contribution.
• Health and Flexible Spending Account programs.
• Employee Assistance Program.
• Company stay discounts.

Schedule

This position is typically required year-round, but may be reposted in the future.

Benefits Package

The comprehensive benefit package includes:

• Paid time off, sick and safe time.
• Medical, Dental and Vision healthcare plans.
• 401(k) plans with employer contribution.
• Health and Flexible Spending Account programs.
• Employee Assistance Program.
• Company stay discounts.

Application

To apply and explore more career opportunities through the Auberge Collection career page, visit auberge.com/careers. The application deadline for this role is July 1st, 2026.

Contact

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. For more information, visit auberge.com.