Reservations Agent

About the role

Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award‑winning alpine and Nordic skiing at Bretton Woods – the state’s largest ski area, consistently recognized for snow quality, grooming and service. A famed Donald Ross‑designed golf course, nature‑inspired spa and year‑round canopy tour add to a wide variety of world‑class activities, adventure and wellness offerings that attract guests from around the globe year‑round. Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride of working for a company renowned for exceptional service. The resort is committed to serving associates, nurturing their growth, and embodying a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person with a passion to serve others, Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Responsibilities

• Create/modify/cancel reservations
• Process confirmations
• Post advance deposits and provide receipts as requested
• Process cancellation penalties and deposit refunds
• Review and settle No‑Show reservations
• Have a working knowledge of reservation billing functions
• Review reports to ensure audit requirements are met
• Book complimentary certificate reservations and other specified complimentary/discounted reservations
• Manage guest correspondence/requests and reservation updates in third‑party extranets
• Balance the house for room type oversell dates
• Contribute to Omni’s Select Guest program by actively enrolling new members
• Maintain up‑to‑date knowledge of the resort’s services and events
• Handle mail/correspondence/brochure requests
• Assist Sales and Conference Services when specific questions arise regarding groups
• Assist internal associates with occupancy and availability information
• Assist OmniRez with specific questions that help them sell and close reservations
• Complete additional projects as needed and assigned by management
• Support the Group Rooms Coordinator with tasks including, but not limited to:
• Accurately inputting group rooming lists
• Applying group routing
• Assigning guest rooms to reservations within a group block
• Additional projects as assigned by manager

Qualifications

• Must be available to work flexible hours to include nights, weekends,