Reservations Agent

Position Overview

The Reservationist plays a crucial role in the team at Cabot Citrus Farms, ensuring the property remains a safe and enjoyable workplace for team members and a top-tier destination for guests and real estate buyers.

Key Responsibilities

• Serve as an ambassador for the property, handling incoming inquiries, booking tee times, overnight accommodations, and activities.
• Manage itinerary planning, coordinating all aspects of the guest journey.
• Field general inquiries and direct calls to the appropriate department.
• Organize and catalog CRM data, including guest information and preferences.
• Possess proficiency with all systems and software, capable of training the Reservations team.
• Maintain strong knowledge of resort and area offerings, promotions, and offers.
• Communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
• Address and resolve guest service issues in a positive manner.
• Block special request reservations and VIP reservations.
• Maintain and organize both hotel and guest information.
• Answer questions concerning reservations for other departments.
• Work a varied schedule as needed based on occupancy levels and department demands.

Qualifications

• Bachelor’s degree or equivalent working experience required.
• At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
• Familiarity with PBX operations and internal guest communication systems is a plus.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Takes a proactive approach towards decision-making and resolving challenges.
• Takes initiative and makes suggestions to solve problems.
• Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
• Experience in a golf property is preferred.
• Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
• Must possess proficient computer skills, including Microsoft Word, Outlook, and Excel, as well as internet.
• Comprehension of the reservation sales process.
• Analytical approach to problem solving.
• Dynamic, enthusiastic, and innovative leader who thrives under pressure.
• Skilled in service recovery, consistent guest follow-through, and maintaining confidentiality.

Benefits

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program

Working Conditions

• Ability to spend long hours moving around, walking, sitting, standing, and crouching.
• Ability to work long hours sitting or standing at a desk in an office setting.
• Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.