Reservations Agent

About the role

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

Requirements

• Flexible availability.
• A high school diploma is required; a college degree is preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Qualifications

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer.

Skills

• Flexible availability.
• High school diploma is required; college degree preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Benefits

Compensation Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pay

Competitive wages.

Schedule

Flexible availability.