Reservations Agent

POSITION PURPOSE

The Reservations Agent will offer support through all aspects of a guest reservation.

Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
• Respond to guest inquiries and requests for reservations.
• Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate.
• To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on.
• Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately.
• Communicate applicable deposit and guarantee policies as requested.
• Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
• Performs routine filing and required report keeping for the department.
• Complete all other tasks, duties assigned by the Supervisor or Reservations Manager.

Skills, Abilities and Experience Needed to be Successful

• Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred.
• Must have at least two (2) or more years’ of related guest experience in Hospitality. Strong organizational and computer skills required for a fast paced environment.
• Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills.
• Prior communications, reservations, hospitality and computer experience preferred.
• Accurately Input Book reservations into computer system.
• Must be able to work a flexible schedule including, weekdays, weekends and holidays.