Reservations Agent

About the role

This position has up to a $1,000 hiring bonus.

Responsibilities

• Promptly answer calls and greet guests with friendly and sincere service.
• Listen to and understand requests, respond with appropriate action, and provide accurate information.
• Manage and create room reservations.
• Effectively communicate with guests, coworkers and management via email and profile notes.
• Maintain a high level of attention and accuracy.
• Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
• Maintain an environment of respect for every guest.

Requirements

• Must be at least 18 years of age.
• High school diploma or G.E.D. required.
• Minimum one year of customer service experience preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Able to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
• Must be able to communicate clearly in English.

Qualifications

• Department
• Reservations
• Locations
• Peppermill Resort Hotel

Employment Type

• Full Time

About Peppermill & Western Village

We've been family-owned and operated since 1971, and our commitment to excellence is evident in every aspect of our business. The individual skills, loyalty, and enthusiasm that our diverse team members bring to work every day is what makes our company successful. Peppermill strives to create an environment that fosters long-term relationships and offers opportunities for learning and growth.