Reservations Agent
About the role
The Reservations Agent at IC - Suites Hotel Cleveland is responsible for managing guest reservations and ensuring a seamless check-in experience. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.
Responsibilities
- Manage guest reservations and confirmations
- Handle customer inquiries and complaints
- Process payments and issue invoices
- Ensure accurate and timely information for guests
- Follow up with guests post-stay for feedback
Requirements
- High school diploma or equivalent
- At least one year of customer service experience
- Strong computer skills, particularly in Microsoft Office
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
Qualifications
- Proficiency in hotel reservation systems
- Knowledge of hotel operations and procedures
- Ability to multitask and prioritize effectively
Skills
- Customer service orientation
- Attention to detail
- Problem-solving abilities
Benefits
- Comprehensive health insurance
- Flexible work schedule
- Professional development opportunities
Pay
The hourly wage for this role ranges from USD 18.00 to USD 18.00, reflecting the lowest to highest pay scale we believe we would pay for this role at the time of this posting. The actual pay may vary based on various factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Schedule
Shifts may vary, including weekends and holidays, to accommodate the needs of the hotel.