Reservations Agent

Job Responsibilities

Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues
Acts as a product expert on Aramark's properties, systems, policies and procedures
Assists Training with classroom facilitation during new hire training as needed.
Aids in communicating property, system, policy, and procedure updates to sales floor
Acts as a main point of contact for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.
Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.
Provide feedback and communicate needs that impact sales efficiency and the guest experience
Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails
Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

Qualifications

• A minimum of two years of related experience required.
• A high school diploma or GED equivalent is required.
• Extensive experience using reservation systems.
• Excellent problem solving, complaint resolution and negotiation skills.
• High level of attention to detail.
• Able to respond to customer inquiries carefully and completely.
• Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.
• Can learn quickly and adapt to change in a fast-paced and driven culture.
• Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.
• Demonstrates outstanding habits of dependability and attendance.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Visit www.aramarkcareers.com to learn more about working at Aramark. Follow us on Facebook, Instagram, and Twitter.