Reservations Agent
Four Seasons · Baltimore, MD · 3 wk ago
On-siteCustomer Service$22.2/hrFull-time
About the role
The role of the Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the Spa and all Food and Beverage outlets.
Responsibilities
- Sell the hotel and provide information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction.
- Handle reservations and upsell the Spa and all Food and Beverage outlets.
- Answer incoming guest calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Call to confirm and/or guarantee non-guaranteed reservations.
Requirements
No specific requirements are mentioned in the job posting.
Qualifications
No specific qualifications are mentioned in the job posting.
Skills
No specific skills are mentioned in the job posting.
Benefits
- Medical, vision and dental insurance
- Complimentary life insurance
- Short-term disability insurance
- Paid time off and holidays
- 401(k) Retirement Plan
- Exciting training and development opportunities
- Complimentary employee meals
- Complimentary room nights at Four Seasons hotels around the world
- Discounted employee parking
Pay
Hourly Rate: $22.20
Schedule
No specific schedule is mentioned in the job posting.